User manual 3M DESCRIPTION OF SOLUTION

[. . . ] Industrial Markets Solution Guide Automotive Interior Trim Attachment Description of Solution Offering 3M offers several thin bonding solutions to converters who laminate these adhesive transfer tapes to foam pads, foam backed fabric, vinyl, films or crepe paper tapes. The converter then die cuts these materials to custom shapes and sizes to meet OEM or Tier specifications. The primary customer for the Automotive Interior Trim market segment is the Tier manufacturer. The Tier customer will purchase die cut parts that include 3MTM Adhesive Transfer Tapes from the converter and assemble components. [. . . ] Our products help increase throughput and ease of assembly with die cut parts. We also help reduce application and warranty costs with quality products. 3M's Broad Range of Solutions provides Tiers one-stop shopping for many of their application needs. 3M Technical Support provides customers valuable expertise and testing to help them select the best solution for their application. We will achieve our vision by providing the following attributes to our customers: · Strong Price/Value Story · Dedicated Account Focus "Partnership with Key Customers" · Strong Channel Network 1. Direct Adhesives Sales · Provide Innovative Products 1. Low Surface Energy Bonding · Strong Quality/Technical Infrastructure to meet Customer needs 3M will Win by partnering with our Key Customers to understand their processes in order to provide innovative and cost effective solutions in a timely manner. · Deliver the best Value Proposition in the Market · Align dedicated Resources in our Key Customers "Sales and Technical" · Providing a wide range of Attachment Solutions to improve their competitive position · Provide Quick response to customer needs 10 Identifying Customer Priorities KEY CUSTOMER PROBLEMS We're having failures - not sticking to the substrate I need a product that meets this OEM Spec. Do you have a product that will bond PP, PE, TPO?I can't make a change because Corporate HQ Specs it in. I need an immediate response. Industrial Markets Solution Guide Automotive Interior Trim Attachment CONTACT OPENING QUESTION/ STATEMENT Quality Engineer or Product, Process, Manufacturing Engineers Quality or Process Engineer What are you currently using?What substrates are you trying to bond together? CURRENT SITUATION QUESTION Is this happening in production?What is the timing? DESIRED RESULT QUESTION IMPACT How can you help me reduce the cost of this If you could solve this bonding problem, what would it mean to you?What is your What Spec How many application?does the vehicles or product need to parts will be meet?Design, What are you Is this being If this meets Process or trying to bond done your bonding Manufacturing together?automatically needs, when Engineer or manually?would you like What are the to start using overall this new volumes?Mike Wiener, What would you How are you If we could Automotive like to improve?having failures help change the Market What don't you with your product at the Marketer or like about your current HQ location, specific Key current bonding bonding how would this Account system that you system?Quality Let me make Is this in If we meet Engineer or sure that I production your timing, Product, understand your now?How when will you Process, application soon do you be ready to Manufacturing requirements ­ need an order? [. . . ] We can help reduce your supplier base, because we are a full solutions supplier with Tape, Adhesives and Reclosable Fasteners, as well as other 3M products. I like this product but it doesn't meet the OEM Spec. However, a competitive product is specified for this application. Does 3M have the quality infrastructure to support the automotive market?I'm really not the decision maker; you need to talk to another contact (centralized purchasing OEM Engineer, another Tier Engineer, etc. ). [. . . ]