User manual ALCATEL-LUCENT 4004

[. . . ] Some of these can be reprogrammed by your installation technician to suit specific site requirements. The green LED indicates that messages have been received. _ VOLUME - VOLUME + + Pre-programmed keys are used to: 2nd CALL/ END 2nd : make or cancel a second call (consultation call), or enter a feature code during a conversation : access message services TRANSFER ALTERNATE CALL : transfer a call to another terminal : switch from one party to another : put a call on hold : talk with two other people at the same time (conference call) : reduce ringer or handset volume : increase ringer or handset volume 4 HOLD CONFERENCE VOLUME - VOLUME + CONTENTS Making an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Making an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Calling the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Calling an associate (or other key individual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 If you forget or 'lose' a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Switching between calls (Broker Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Picking up calls to another terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 To pick up a call ringing at another terminal (in your call pickup group) . . . . . . . . . . . . . 13 To pick up a call ringing at another terminal (not in the pickup group) . . . . . . . . . . . . . . . . 14 Calling - using your personal directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Talking with two other people at the same time (Conference Call) . . . . . . . . . . . . . . . . . . . . . . . 14 Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Requesting a callback (from an idle or busy station). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Camp-on an internal party who is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Answering a night service bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Entering a scheduled (Meet-me) conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Transferring a caller into the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 5 YOUR CALLS: Calling a number - using the system directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Barge-in to an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Privacy/Protection against barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Temporarily leaving your hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Calling an internal party on a pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Programming your personal code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Calling the last number dialed (Redial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Setting an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adjusting your handset volume during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adjusting the ringer (melody and volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Changing the Associate number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Forwarding calls when you are busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Allocating calls to customer account codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Calling an external "private" number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Forwarding calls to another number (Forwarding - Immediate) . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Overflowing calls to an associate number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Forward on no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Forward on busy or no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Forwarding your calls from a different terminal (Remote Forward) . . . . . . . . . . . . . . . . . . . . . . . 29 6 EASE OF USE IN YOUR ABSENCE Forwarding your calls from the terminal you are on (Follow me) . . . . . . . . . . . . . . . . . . . . . . . . . 29 Forwarding calls from any terminal within the company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Forwarding calls to a recorded message (voice mail). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Canceling Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 To cancel forwarding from your own terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 To cancel forwarding from the internal terminal that is receiving your forwarding . . 31 To cancel forwarding from any other terminal within the company . . . . . . . . . . . . . . . . . . . . . . 31 Checking recorded (voice mail) messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Accessing and Answering callback requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Locking your terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Forwarding your calls to your personal pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Replying when your personal pager sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Calling back the last internal caller whose call went unanswered. . . . . . . . . . . . . . . . . . . . . . . . 34 GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Care of equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 7 8 YOUR CALLS 9 CALLS Making an external call To make an external call: Lift the handset, dial 9, then dial the number you wish to reach. Note: 9 is the default number code for getting an outside line. Making an internal call To make an internal call: Lift the handset and dial the number you want directly (or use a dialing feature, e. g. : call using your personal directory). Calling the attendant To call the attendant: Lift the handset and dial 0. Note: 0 is the default number code for the "Attendant call" feature. Consultation call During a conversation with an internal or external party, you can call a second person. This is sometimes known as a Consultation call. 10 To cancel the second call and return to the first, 2nd CALL/ END 2nd If you press the wrong button, simply hang up - the telephone will ring and you will be returned to your first call. Calling an associate (or other key individual) Each terminal may have another station linked to it as an associate. To call the associate line quickly: Dial the code for the "Associate call" feature. Answering a second call during a conversation If you are on the phone and a second person is trying to reach you, you may hear a beep. [. . . ] To program keys for your own speed dialing directory: (1) Lift the handset and dial the code for the "Personal directory - program feature. (2) Press the key on the keypad (1-9, *, 0, or #) that you want to assign. (3) Dial the internal or external number you want to store (For external numbers, remember to include 9, the code for the Direct Outside Line feature). (4) To confirm your choice, replace the handset. Calling the last number dialed (redial) To call the last number dialed again, lift the handset and dial the code for the "Redial last number" feature. 22 Setting an appointment reminder To program either a wakeup call or an appointment reminder: (1) Dial the code for the "Wakeup/appointment reminder" feature (2) Enter the time of the reminder: two digits for the hour, two digits for the minutes (i. e. , in 24-hour format - 1:30 PM is entered as 1330. (3) Enter the number of the terminal to be called, or If this is your own terminal, enter nothing further. (4) Hang up. Notes: If you do not respond the first time, the system will call you again. After the second attempt the call will be abandoned. If your terminal is being forwarded to another, the reminder call will not follow the forwarding. To cancel the appointment call, follow the same procedure as when you set it up, using either a programmed key or the code for the "Cancel wakeup/appointment reminder" feature. Adjusting your handset volume during a call VOLUME - and VOLUME + to adjust your receiver volume. 23 EASE OF USE At the selected time, your telephone will ring and the display will indicate that it is an appointment or reminder call. To confirm the reminder - lift the handset and replace it. Adjusting the ringer (melody and volume) You can choose the melody your terminal plays (from among16 options) and the ringer volume level. To adjust your ringer melody and volume (with your telephone in idle mode): (1) (2) CONFERENCE to play the current melody again to scroll through the melodies. VOLUME - CONFERENCE (3) To adjust the volume level: or VOLUME + (4) Lift and replace the receiver to confirm your choice. Changing the Associate number The associate number (a number linked to your extension) can be another extension, a voice message service number, or a pager number. To change the Associate number: (1) Dial the code for the "Associate number - change" feature (2) Following the voice guide instructions: dial your personal code (3) Enter the associate number To cancel this number: (1) Dial the code for the "Associate number - change" feature (2) Dial your own personal code (3) Enter your own extension number 24 Do not disturb You can make your terminal temporarily inaccessible to all incoming calls (except from the attendant) by doing the following: To put your terminal in Do-Not-Disturb mode: (1) Enter the code for the "Do not disturb" feature (2) When prompted, enter your password To cancel this feature, enter the code for "Do not disturb" again. Forwarding calls when you are busy To set immediate forwarding of your calls: (1) Dial the code for the "Forward on busy - Immediate" feature (2) Following the voice guide, enter the number where the calls are to be forwarded Allocating calls to customer account codes To charge outside calls to customer account numbers: (1) Lift the handset and dial the code for the "Business account code prefix" feature (2) Enter the appropriate account number (3) Dial 9 and the external telephone number you are dialing 25 EASE OF USE Calling an external "private" number Even though personal (i. e. private) use of the phone may be restricted, you can make "private" calls by identifying them prior to making an external call. To call an external private number: (1) Lift the handset and enter the code for the "Private call" feature (2) Enter your PIN code then enter your password (3) Dial the external number Private calls will be charged separately. Note: Private calls cannot be transferred to a different terminal. 26 IN YOUR ABSENCE ABSENCE 27 Forwarding calls to another number (Forwarding - immediate) You may forward your calls to another internal terminal or (if allowed in your system) to an external number. To forward your calls: (1) Enter the "Forwarding - immediate" feature code (see Table of Codes). (2) Dial the number of the telephone receiving the forwarded calls. Note: While in call forwarding condition, you can continue to make outgoing calls, but only the forwarded number can contact you. Overflowing calls to an associate number If you have already defined an associate number (see "Changing the associate number"), you can overflow your calls to this (extension, voice mail, or other) number. You can forward calls to your associate to reflect any one of the available conditions. To forward calls to an associate number: Forward if you do not answer within a specified time (Overflow on no answer), Immediate forwarding when your stationl is busy (Overflow on busy - immediate), Forward if you do not answer or forward immediately if your station is busy (Overflow on no answer and overflow on busy - immediate). 28 Forward on no answer To forward your calls to another number (when you are away from your desk): (1) Dial the code for the "Forward on no answer" feature (2) Following the prompts, dial the number to which calls are to be forwarded. Calls are forwarded after a period of time, when your terminal does not answer Note: If your system permits, you may be able to forward calls to an outside number. Forward on busy or no answer To forward calls to another number (when your line is busy or you are away): (1) Dial the code for the "Forward on busy or no answer" feature (2) Dial the number receiving the forwarding Note: If your system permits, you may be able to forward calls to an outside number. Forwarding your calls from a different terminal (Remote Forward) ABSENCE The forwarding feature allows you to have your calls answered at other terminals or by voice mail system, and depends upon your system configuration. Your station display and the voice guide indicate if calls are being forwarded. Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, you may want your calls to be forwarded to you at that location. 29 To set follow-me type forwarding (from the terminal receiving the transfer): (1) Enter the "Forwarding (Remote)" feature code (see Table of Codes) (2) Per the voice guide, enter your own terminal number. Forwarding calls from any terminal within the company* If you wish to forward calls from one terminal to another you can activate the feature from the destination terminal (or from a third terminal): To set remote forwarding (from any terminal to any terminal if feature has been enabled in your configuration): (1) Enter the "Forwarding (Remote)" feature code (see Table of Codes), (2) Per the voice guide, dial the number receiving the transferred calls (destination) (3) Enter the terminal number to be forwarded (your own or a third partys) (4) Hang up. Forwarding calls to a recorded message (voice mail) To forward calls to voice mail: (1) Dial the code for the type of forwarding that you need (2) Dial the number of your companys voice mail system (3) Hang up. 30 Canceling forwarding When you cancel forwarding, your terminal becomes available to incoming calls again. [. . . ] Never use solvents on the telephone equipment, as they may damage the surfaces of your telephone set. Never spray cleaning products of any kind on or into your set. Compliance/Regulations: This device complies with Part 68, FCC Rules. FCC Registration Number: 2DH FRC - 34608 - PF - E Ringer Equivalence: 0. 6B HAC This device complies with Part 15, of the FCC Rules. [. . . ]