User manual APPLE REMOTE DESKTOP 1.2 ADMINISTRATOR GUIDE

[. . . ] Apple Remote Desktop Administrator's Guide Includes setup instructions and solutions for managing client computers remotely K Apple Computer, Inc. © 2003 Apple Computer, Inc. Under the copyright laws, this publication may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple Computer, Inc. , registered in the U. S. Use of the "keyboard" Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. [. . . ] The package copied to a remote computer is deleted if an error occurs during installation. However, a failed installation may leave behind other files created by the installer. Note: Client computers are not restarted automatically after an installation is complete. If restarting is necessary, use the Reboot command to restart selected computers after using the Install Package feature. Using Different Types of Installers The Install Package feature only works with installers that use the . pkg or . mpkg file formats. To use Remote Desktop to automate installations that use other file formats, first use the Copy Items command to distribute the installer to client computers, and then use the Open Application command to open the installer on each client computer. You can then control the screen of each client computer and complete the installation process interactively. Creating Reports You can create reports about computers to check their software and hardware, check for performance problems, and check the administrator access privileges. For instructions about creating a report, see Apple Remote Desktop Help. Types of Reports Software Version report: Compares version numbers of up to ten applications on client computers to the same software on the administrator computer. Ideal for verifying that all client computers have the correct version of an application installed. Software Difference report: Compares applications and fonts on a group of computers to those on any other computer and reports differences. Ideal for auditing applications on all the client computers on your network and for tracking down software incompatibilities. Software Search report: Determines if an item is on a computer by checking the following kinds of information about the item: size, kind, label, version, Info window comments, date created or modified, location, file type, and creator (the application that created the file). Ideal for finding applications or documents that have been misplaced. 15 System Information report: Checks a variety of hardware and system settings, allowing you to diagnose problems and determine a computer's compatibility with various Apple Remote Desktop features (for more on the System Information report, see "Using the System Information Report" on page 17). Hard Disk report: Shows information about a computer's mounted hard disks, including disk name, total disk space, amount of free space in MB, percentage of space free, format, disk driver, driver version, whether the disk is the startup disk, and if the disk is removable. Disk Verification report: Examines the directory structure of Mac OS Standard or Mac OS Extended disks. You can then repair disk problems that are found. Depending on the number of disks and files being checked at once, this report may take a few minutes to complete. This report collects information from Mac OS 8 and Mac OS 9 clients only. Network Performance report: Provides a way to evaluate the performance and reliability of the network, as described next in "Evaluating the Network Performance Report. " Administrator Access report: Reports the administrator access privileges set on a client computer. ( You use the Apple Remote Desktop pane of System Preferences on Mac OS X clients or the Remote Desktop Security application on Mac OS 9 clients to change computer privileges. ) Evaluating the Network Performance Report The Network Performance Report reveals problems such as a computer that is improperly connected to the network. To check network performance, Apple Remote Desktop sends packets of information to the client computers you select and measures how long it takes for the packets to return. If a packet does not return from a client within a specified time, Apple Remote Desktop counts the packet as lost. Use these guidelines to evaluate the results of the Network Performance report: m If the number of routers seems incorrect, there may be a problem with your network. [. . . ] m Use the Logout command in the Manage menu. m Use the Control command in the Interact menu to quit all open applications. If the command fails again, try restarting the client computer. You tried to open or delete an item that couldn't be found on the computer. [. . . ]