User manual AXIS 24HUM

[. . . ] AXIS Video Servers ( The Plug-and-Watch Remote Monitoring and Surveillance Solution for TCP/IP Networks AXIS 2400/2401 Administration Manual Version 1. 1 AXIS 2400/2401 Administration Manual Quick Installation Procedure Quick Installation Procedure To get your AXIS 2400/2401 up and running on an Ethernet network, follow these instructions: 1. Note the serial number found on the underside label of the AXIS 2400/2401. The Ethernet address is the same as the serial number of the unit. Connect the video camera(s) to the AXIS 2400/2401. [. . . ] For details, refer to Camera Positioning (below). Note: Pan Tilt control can be disabled by your Administrator and unavailable from the user interface. AXIS 2400/2401 Administration Manual Camera Positioning Using the Video Server 37 Although very similar, the navigational functionality is slightly different for each of the available pan tilt drivers. The table below describes the basic positioning methods, and the level to which these are supported by the drivers available from the Administration pages: Positioning method Step: Click the left, right, up or down arrows within the positional toolbar to move the selected camera in 5o steps (approx) in the chosen direction. Smooth: Each positional toolbar represents the full viewing angle for the selected camera. Click anywhere along the toolbar to gently travel the camera to its equidistant position. Click in picture: Click directly in the picture to define the central position of the selected camera. Home: Click to move the camera to its home position, as defined by the pan tilt device. Diamond Smartscan Yes Sony Canon Videmech Ernitec Pelco Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes Yes Yes No No Camera Zoom In a fashion similar to that provided for positional control, the degree of camera zoom is controlled by clicking a scaled toolbar that represents the full tele-zoom potential for the selected device. Click the left or right arrows within the toolbar for stepped increases for Wide and Tele zoom respectively. Clicking anywhere along the toolbar gently adjusts the level of camera zoom by a variable value predetermined by the device. Note: Variable zoom control is not supported by the Pelco and Ernitec drivers. Assuming Preset Positions To enable quick and accurate camera positioning to known camera hotspots, the Administrator(s) can create up to twenty Preset Positions that can be reinstated at any time by the users. Choosing a preset position from the drop-down dialog immediately causes the selected camera to assume the predefined orientation. 38 Appendix A - Troubleshooting AXIS 2400/2401 Administration Manual Appendix A - Troubleshooting This appendix provides useful information to help you to resolve any difficulty you might have with your AXIS 2400/2401. Fault symptoms, possible causes and remedial actions are provided within a quick reference table. The Log File The AXIS 2400/2401 log file records events within the unit and can prove a useful diagnostic tool when attempting to resolve any problems that might occur. If you cannot resolve your problem after reading the information in this appendix or by referring to the AXIS 2400/2401 FAQ, you can escalate the problem to the AXIS support desk. To help us resolve your problems expediently, please ensure to provide the following information: · A brief description of the problem · The log file · The config file · If relevant, an example of a poor image See "Support Services" on page 2 for information on how to contact your local support center. Obtaining the File Follow the instructions below to display all Video Server commands executed since the last Restart of the system: 1. Click the Video Server icon in the graphic interface. All Video Server commands executed since the last Restart of the system are displayed in a separate window. Alternatively, obtain a copy of the log file, by typing the following command directly into the location/Address field (URL) of your Web browser: http://<servername>/log/messages AXIS 2400/2401 Administration Manual Examining the File Appendix A - Troubleshooting 39 The Log file can be examined directly using any text editor and typically contains the following information: Wed Jun 30 19:13:10 Info: Initialize video decoders Wed Jun 30 19:13:15 Info: Initialize serial ports and device Drivers Wed Jun 30 19:13:15 Info: Create Canon VC-C3, COM1 Wed Jun 30 19:13:15 Info: Create HTTP Generic, COM2 Wed Jun 30 19:13:15 Info: Prepare for FTP/CRON image access Wed Jun 30 19:13:15 Info: Initialize Juliette chip Wed Jun 30 19:13:15 Info: Start script Wed Jun 30 19:13:15 Info: Start SoftWatchdog Wed Jun 30 19:13:15 Info: Create camera device port connection Typical AXIS 2400/2401 Log File PINGing Your IP Address By sending a packet to the specified address and waiting for a reply, the PING (Packet Internet Groper) can determine whether a specific IP address is accessible; it also provides a particularly useful method for confirming addressing conflicts with your AXIS 2400/2401 on the network. Having disconnected your AXIS 2400/2401, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 40, and run the PING utility to troubleshoot TCP/IP problems on your network: 1. Type ping x. x. x. x, where x. x. x. x is the IP address of the AXIS 2400/2401. The subsequent replies will provide an explanation as to the cause of the problem. Replies can be interpreted as defined in the table below: PING Reply Interpretation and recommendation The IP address is already used and cannot be used again. [. . . ] ******: mail -a fullsize. jpg halfsize. jpg -t me@home; % ptz This command pans, tilts and zooms connected video cameras. Syntax ptz [-speed VALUE[DEVICE]][-preset POSITION] [-cam CAMERANUMBER][-zoom VALUE][-move DIRECTION] [-pan ANGLE][-tilt ANGLE]; Options -speed Supported by Canon and Sony drivers only, this parameter defines within the range 1 - 999, the speed with which the camera source moves between the defined positions; where: 1 is slow and 999 is fast. AXIS 2400/2401 Administration Manual -preset Appendix H-The Programming Script 75 -cam -zoom -move -pan -tilt Specifies the preset position, i. e. Note that camera source must be defined within the command. If this is omitted, video camera source 1 is used as default (AXIS 2401 must be set to 1). [. . . ]