User manual BT TOTAL BROADBAND QUICK START

[. . . ] Start here BT Total Broadband Quick Start Follow these simple steps to set up your BT Home Hub and get online. If you need some help or more information, see page 8. 1 Check your box contents. If something you need is missing, call us on 0800 731 0265. e first k Start guid Follow Quic adband BT Total Bro User Guide ADSL filters (x2) BT Total Broadband CD Follow Quick Start Bringing it all together v1. 5 Compatible with the following operating systems: Microsoft Windows 98SE, ME, 2000, XP and Vista Apple Mac OS 10. 2. 4 to 10. 5. x BT Home Hub User Guide and CD Power cable You may not need all these items: BTHomeHub2-2345 a2b3c4d5ef Broadband cable (grey ends) Ethernet cable (yellow ends) Wireless settings card Cable cover 2 Unplug any existing broadband equipment. If you've had broadband before ­ from BT or elsewhere ­ unplug your old modem, router or Hub and set it aside. [. . . ] Try temporarily turning off your firewall and then restarting your browser. If you can now access the internet, there is a problem with your firewall settings. To fix this problem, see your firewall's help information. 6a if you're using a computer that's connected to your Hub using the Ethernet cable Check that this cable is inserted correctly by unplugging and plugging back in each plug > If you still can't connect, please check that your computer's IP settings are correct (see page 34) or run your BT Total Broadband set-up CD, which will automatically correct these settings) > For more help, follow the manual set-up steps on page 29 > If your computer has a wireless connection, you can try setting it up. For more help with fixing connection problems, go to www. bt. com/gettingsetup Help Your BT Home Hub Help 17 6b if you're using wireless Many things can affect a wireless connection, including settings on your computer, position of your computer and Hub in your home, and interference with the wireless signal. The following tips may help: · check that your computer's wireless adapter is fitted and/or turned on. Some laptop computers have a small switch ­ please see your computer manual for help · check your wireless connection software ­ it should show if your computer's connected to your Hub. Try hovering your mouse over the icons in your system tray (usually on the lower right-hand corner of the screen) ­ one of these may indicate if your wireless is connected. Click or right click on this to launch wireless manager · try moving your computer closer to your Hub Learn about. . . Help Your BT Home Hub · make sure the computer and Hub aren't close to large electrical appliances For help setting up a wireless connection, follow the manual set-up steps on page 26 Note: if the device you're connecting wirelessly is an 802. 11b type adapter, it may not be compatible with the Hub's default settings. See `I'm using a wireless adapter but can't get a wireless connection with my Hub. What do I need to do?' on page 33 If you still can't connect: · try changing wireless channels ­ see page 30 · check that your computer's IP settings are correct (see page 34. Or run your CD to automatically correct these settings) Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. For more help with fixing connection problems, go to www. bt. com/gettingsetup 7 If neither of the above solves this problem, please call us on 0800 111 4567 (please make sure you're at your computer, and that it's turned on, when you call) 18 Help What to do if you're using your own router and have a problem If you aren't using a BT Home Hub and have a connection problem, follow the troubleshooting advice below. Please check the information supplied with your equipment ­ there may be a troubleshooting section. Your router's lights can often also help you identify a problem. If you're online and need help and advice, please go to www. bt. com/broadband/help or your router manufacturer's web site. If you're connecting your router to BT Total Broadband for the first time, see page 23. The following tips may also help: · try restarting your router and computer ­ this fixes most connection problems · make sure all cables are fitted correctly and plugged in securely · make sure you've ADSL filters fitted to all the phone sockets on the broadband line · try swapping the ADSL filter your router is plugged into with another, in case the filter is faulty · if you're using an extension socket, check that it's working, i. e. plug a phone into the phone socket of the ADSL filter and listen for a dial tone · if you're using an extension lead or extension socket, try connecting your router to the main socket. If this works, it may mean you've a problem with your extension wiring or extension lead · if you're using wireless, try moving your computer closer to the router · try changing the position of the router aerial (if fitted) · make sure the computer and router aren't close to large electrical appliances Learn about. . . Help Your BT Home Hub · try changing wireless channels (see your router instructions to find out how to do this) · if you're using a firewall, check it's not blocking your browser's connection to the internet. [. . . ] · Don't spill liquid on your Hub. * The minimum period will be either 12 or 18 months depending on the Option you chose when you placed your order. 40 Notices Please save energy Please avoid wasting energy while using your computer, games console or other equipment. You can set up your computers to go into standby or low-energy usage mode automatically. Your Hub has BT Power Save ­ see www. bt. com/setup/hubfeatures Please disconnect your Hub from its power supply when not in use for an extended period (e. g. a holiday), but remember that when you do so all connected computers (and any other devices that use your Hub to connect to your broadband line) will lose internet access and BT Broadband Talk won't work. [. . . ]