User manual CANON BROŽURA ŘADA DSC 2H2010 BROCHURE
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Manual abstract: user guide CANON BROŽURA ŘADA DSC 2H2010BROCHURE
Detailed instructions for use are in the User's Guide.
[. . . ] Océ offers service programs to support different need levels, all backed by Océ’s award-winning field service, telephone support staff and factory-based technicians. [. . . ] The Océ Service & Support organization has been recognized by D. F. Blumberg Associates with the Excellence in Service Business Optimization Award, ensuring you receive the best response with the systems we have put in place to serve you. Our Service & Support technicans are factory-trained to help integrate your Océ Display Graphics Systems printer into your business environment. Intended for highly-knowledgeable customers where cost-control is a priority. Service Level I includes:
• Options available for purchase: – additional print head replacements
– faster response time – extended coverage – guaranteed uptime
including media, ink, colour management and more; and identify areas where you can benefit from additional training to enhance business development and growth
• Call Screening information to assist the technician in Captures required
Corrective Maintenance Includes parts and labour visits, and print head replacements due to manufacturing defects discovered in the installation process only; excludes application support
Océ worldwide strength
The Océ Service & Support organization is one of the largest in the world, with more than 3, 400 technicians located in 26 countries. Each technician is backed by a worldwide system designed to maximize reliability and uptime.
• Safety Modificationsalways running within the required Ensures the printer is
excluding statutory holidays
developing the best action plan for quick, successful resolution
• Service Hours through Friday, 09. 00 to 17. 00 hrs. [. . . ] local time, Available Monday • Service Agreement Term Contracted on an annual basis
• Technicians carry stock that addresses a high percentage of service needs Technicians use the latest technology in tools, diagnostic equipment, • and on-line service documentation to ensure quality support in Europe, North America and Asia to • Major parts depots locatedhours; satellite-stocking locations are ensure delivery within 24 • • A multi-tier escalation process ensures quick resolution trained in all areas including media, • Many technicians areand other issues that may affect printink, colour management quality
strategically located for fast response orldwide training centres and e-learning systems are available to W help technicians stay up-to-date
All specifications subject to change without notice. [. . . ]
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