User manual CANON PIXMA IX5000

[. . . ] Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. [. . . ] If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. For non-Windows XP, open the My Computer window, and then double-click the CDROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CD-ROM Ensure that there are no problems with the Setup Software & User's Guide CDnot working ROM. properly Use Windows Explorer to ensure that the CD-ROM can be read. Ensure that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. Unable to proceed beyond the Printer Connection Screen Cannot Install the Installation Printer Driver procedure not followed correctly Other applications running in the background Installation does not start automatically when the CD-ROM is inserted into the drive If you cannot proceed beyond the Printer Connection screen; 1. When the Installation Failure screen is displayed, click Start Over. Easy Intall screen is displayed, click Back. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. 49 Troubleshooting Print Quality is Poor or Contains Errors Problem Ink does not eject properly/Printing is Blurred/ Colors are Wrong / White Streaks appear / Printed Ruled Lines are Displaced Possible Cause Ink tank is not seated properly Print Head Nozzles clogged Try This Check that the ink tanks are firmly seated in the Print Head and reseat them if necessary. See "Insert the ink tank. " on page 42. Inappropriate paper type used Check to see if the paper you are printing on is too thick or curled. P See "Print Media to Avoid" on page 3. Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing. Ensure that the paper you are using is compatible with Borderless Printing. See "Media Types Suitable for Borderless Printing" on page 23. M See "Media Types Suitable for Borderless Printing" on page 23. M Paper Feed Roller is dirty Clean the Paper Feed Roller. See "Paper Does Not Feed Properly" on page 53. P 51 Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Print Head has overheated due to long periods of continuous printing Try This Stop printing and turn the printer off for at least 15 minutes to allow the Print Head to cool down. The Print Head tends to overheat when printing continuously for long periods of time. The Print Head is designed to automatically pause at line breaks before resuming printing in order to cool down. [. . . ] 27, 28 Print dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9, 12 Print Head Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 39 E Easy-PhotoPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22, 23 Examining the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 G Glossy Photo Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 H Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]