User manual CANON PIXMA IP8500 Quick Start Guide

[. . . ] Photo Printer Series Quick Start Guide Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the printer): Model Number (located on the front of the printer): Setup Software & User's Guide CD version number (USCD X. X) located on your CD-ROM: Purchase Date: Canon U. S. A. Customer Technical Support Sequence* 1. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. [. . . ] For the system requirements for the USB 2. 0 Hi-Speed connection, see "BJ Printer Driver Systems Requirements" on page 88. Even though your computer and operating system support USB 2. 0 Hi-Speed, it does not seem to work well. Your cable does not Be sure to use a USB 2. 0 Hi-Speed certified cable, preferably one no longer than 3 support USB 2. 0 Hi- meters (approx. You connect to the Connect the printer directly to the computer's USB port without going through the computer through a hub. Read the manual supplied with the expansion card and reinstall the card. Reinstall the USB 2. 0 Hi-Speed driver using the latest version of the driver. Either an expansion card supporting USB 2. 0 Hi-Speed or the driver for USB 2. 0 Hi-Speed may not be installed correctly so that the printer is not recognized. You have changed the USB cable from the lower port to the upper one on the printer or viceversa, which created a second printer icon. Two icons for the printer are created. Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select the non grayed-out printer icon to print from. The grayed-out printer icon is for the port that is no longer connected. 67 Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Try This Check that the ink tanks are firmly seated in the Print Head and reseat them if necessary. Check that the correct ink tanks are installed and that they are in the correct order as seen on the label. Check to see if all the orange tape has been peeled off as shown in (1). If there remains a part of the orange tape as shown in (2), remove it thoroughly. Ink does not eject Ink tank is not seated properly/Printing is properly/Ink tank is Blurred/Colors are empty Wrong/White Streaks appear (1) (2) If ink tank is empty, replace the ink tank. See "Replacing an Ink Tank" on page 42. Print Head is misaligned Align the Print Head. See "Aligning the Print Head" on page 61. Print Head nozzles are Print the nozzle check pattern to check for uneven ink output. clogged See "Printing the Nozzle Check Pattern" on page 49. See "Print Head Cleaning" on page 53. Paper loaded wrong side up Check the print side of the paper. Follow the instructions packaged with your specialty media for loading and handling. Incorrect paper type On the Main tab of the printer driver, confirm that the Media Type selected matches the paper loaded. In the Print dialog box of the printer driver, select Quality & Media from the pop-up menu, and then confirm that the Media Type selected matches the paper loaded. Select Other Photo Paper from Media Type. Load one sheet at a time and remove each sheet as soon as it is printed. Glossy photo paper other than the Canon specialty media is used Print Quality is not set Be sure to set the Print Quality setting to High in Windows, or Fine in properly Macintosh. On the Main tab, click High for the Print Quality setting. When you cannot choose the High setting or when the print quality does not improve, select Custom, click Set and then adjust the Quality bar for higher print quality. 1. Select Quality & Media from the pop-up menu and then click Detailed Setting. [. . . ] 17 S Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Saving Driver Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]