User manual COMPAQ HP 915 ALL-IN-ONE BASICS GUIDE

[. . . ] HP 915 All-in-One Basics Guide Hewlett-Packard Company notices The information contained in this document is subject to change without notice. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. [. . . ] Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP All-in-One. The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply. Solution · Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting and support · · · 8 1 2 3 Power connection Power cord and adapter Power outlet If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Allin-One directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: You pressed the On button too quickly. Solution: The HP All-in-One might not respond if you press the On button too quickly. It might take a few seconds for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off. Troubleshooting and support CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer. For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. The HP All-in-One does not print Solution: If the HP All-in-One and computer are not communicating with each other, try the following: · Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-inOne is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. [. . . ] Standard phone company charges apply. After the phone support period After the phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Before calling HP Support 1. The HP All-in-One is plugged in and turned on. The specified print cartridges are installed correctly. [. . . ]