User manual CRESTRON PG TOUCH THE PC V2

[. . . ] Crestron Touch The PC Driver Software Programmer's Guide Intended for Version 3. 08. 34 and Later This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names, and trademarks are the property of their respective owners. ©2004 Crestron Electronics, Inc. Crestron Touch The PC Driver Software Contents Touch the PC Driver 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Driver Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] For further information, refer to the latest revision of Pointmaker® Telestrator Integration Guide (Doc. This document can be obtained from the Downloads | Product Manuals section of the Crestron website (www. crestron. com). New users are required to register in order to obtain access to the FTP site. "RGB Video Properties" Window NOTE: If desired, buttons with special reserved join numbers to specify additional mouse and computer functions may be created. To create the buttons, refer to "Appendix A ­ Additional Keyboard Functionality" on page 20. 16 · Touch the PC Driver Programmer's Guide ­ DOC. 5916B Crestron Touch The PC Driver 12. Save, compile, and load the project to the touchpanel. The Touch the PC V2 is ready for operation. Software Problem Solving Troubleshooting The table below and continued on the next page provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. Touch the PC V2 Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Make sure that there are no more than three mouse drivers (including the Crestron Touch The PC V2 driver) installed on the PC at one time. PC hangs or Some PCs displays a blue (particularly with screen upon reboot. Windows 95) can have problems with the "RunOnce" process upon loading a serial or mouse driver. Touch The PC V2 driver is not properly installed. Touch The PC V2 driver is disabled. Uninstall then re-install Touch The PC V2 driver. Right-click on system tray icon and select Enabled. (Enabled will be checked not X'ed. ) Non-Microsoft serial Disable the conflicting driver. (It may be driver does not work necessary to uninstall & re-install Touch with Touch The PC The PC V2 driver. ) V2 driver. Touchpanel was not For Serial Configuration: initialized properly. Check that the Pad Properties settings in VT Pro-e are correct. Use the "RS-232 touch output" command (touchout) to reserve the RS-232 port for touch screen output type RS232 touchout and press <ENTER>. Verify the setting - type RS232 and press <ENTER>. This should display "Current RS-232 Mode: TouchOutput. " * Reboot touchpanel. For Cresnet or Ethernet Configuration: Check that the Pad Properties settings in VT Pro-e are correct. (continued on next page) Programmer's Guide ­ DOC. 5916B Touch the PC Driver · 17 Software Crestron Touch The PC Driver Touch the PC V2 Troubleshooting (continued) POSSIBLE CORRECTIVE ACTION CAUSE(S) Touchpanel is not PC serial port not From the Crestron Viewport, confirm generating packets operating properly. [. . . ] Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping by standard ground carrier. [. . . ]