User manual CRESTRON QM-RMCRX

[. . . ] Crestron QM-RMCRX QuickMediaTM Receiver/Processor Operations Guide This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2004 Crestron Electronics, Inc. Crestron QM-RMCRX QuickMediaTM Receiver/Processor Contents QuickMediaTM Receiver/Processor: QM-RMCRX 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features and Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Physical Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Industry Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Network Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 QuickMedia Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Hardware Hookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Establishing Communication with the QM-RMCRX . . . . . . . . . . . . . . . . . . . . . . . . . 19 Troubleshooting Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Identity Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Establishing Console Mode on an Ethernet Slave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configuring the QM-RMCRX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Earliest Version Software Requirements for the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring with Crestron SystemBuilder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Digital Media ToolsTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Further Inquiries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Firmware Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Future Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Appendix: SIMPL Windows Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Programming with SIMPL Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Compiling and Uploading a Program to the Control System . . . . . . . . . . . . . . . 48 Uploading Web pages to the QM-RMCRX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Converting Programs and Modules Created for Other Systems. . . . . . . . . . . 50 Updating the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Advanced Console Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Return and Warranty Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Merchandise Returns / Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 CRESTRON Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Operations Guide ­ DOC. 6236A Contents · i Crestron QM-RMCRX QuickMediaTM Receiver/Processor QuickMediaTM Receiver/Processor: QM-RMCRX Introduction Features and Functions The QM-RMCRX combines a Crestron® 2-Series Ethernet-based control system with a QuickMediaTM input (receiver) and Cresnet® master port. [. . . ] Wrong source or video displayed. Incorrect cable connection Wrong SystemBuilder or SIMPL Windows programs. Verify and upload correct programs. SystemBuilder project not set Verify proper video set up for each video up correctly. Video from RGB Incorrect cable connections. Signal skew due to cable length or unequal pair length. Audio distorted or not present at room output. QM input connector loose or not connected. Room output (speaker) wire(s) loose or not connected. Verify maximum QM cable length and compensation for skew. Adjust DMT peak or boost controls till image quality is improved. Refer to note and diagram on page 19 for ground wire connection instructions. Verify that QM input connector is securely plugged in. Verify that speaker wires connected to SPEAKER connectors are secure. Verify that you are not using the SPEAKER output and the AUDIO line outputs at the same time. Adjust DMT peak control until audio is restored. Intermittent or no Incorrect peak setting. audio/mic output. System Monitor The System Monitor allows you to reload firmware into the QM-RMCRX in the event that you cannot load the firmware in the normal mode. Perform the following procedure to correct the "System does not function" trouble situation (in reference to Corrective Action). If the system does not function, perform the following procedure: 1. Connect DB9 null-modem RS-232 cable between the PC and QMRMCRX COM port B. Refer to "Hardware Hookup" on page 17. Open Viewport and select Setup | Communication Settings to open the "Port settings" window. In the window, select RS-232 (Connection Type), 57600 (Baud Rate), N (Parity), 8 (Data Bits), 1 (Stop Bits), RTS/CTS On, XON/XOFF Off, and click OK. Power down the QM-RMCRX. 4. Operations Guide ­ DOC. 6236A QuickMediaTM Receiver/Processor: QM-RMCRX · 33 QuickMediaTM Receiver/Processor 5. Crestron QM-RMCRX While powering up the QM-RMCRX, press and hold ATL and K on the keyboard until the following text (or similar) appears in Viewport. [. . . ] CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be paid by the purchaser. 2. 3. CRESTRON Limited Warranty CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps are not covered. [. . . ]