User manual DELL VOSTRO A860 QUICK REFERENCE GUIDE

[. . . ] VostroTM | A840/A860 Setup and Quick Reference Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U. S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. [. . . ] F O R H E L P I N R E S O L V I N G T H I S PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT K E Y B O A R D F A I L U R E -- Keyboard failure or keyboard cable loose. DELL TE C H N I C A L SUPPORT -- The computer failed to complete the start routine three consecutive times for the same error (see "Contacting Dell" on page 69 for assistance). C M O S C H E C K S U M E R R O R -- Possible system board failure or RTC battery low. See your Service Manual at support. dell. com or see "Contacting Dell" on page 69 for assistance. N O B O O T D E V I C E A V A I L A B L E -- No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists. · If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see your Service Manual at support. dell. com). · C P U F A N F A I L U R E -- Processor fan failure. Replace processor fan. See your Service Manual at support. dell. com. 40 Troubleshooting N O T I M E R T I C K I N T E R R U P T -- A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 69 for assistance). Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: 1 2 Click the Windows Vista Start button and click Help and Support. , U S B O V E R C U R R E N T E R R O R -- Disconnect the USB device. Use external power source for the USB device. N OT IC E - HARD D R I V E S E L F MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. D A T A R E G U L A R L Y. DELL RECOMMENDS THAT YOU BACK UP YOUR A PARAMETER OUT OF -- Type hardware troubleshooter in the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM 3 S. M. A. R. T error, possible hard drive failure. 41 Troubleshooting Dell Diagnostics CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www. dell. com/regulatory_compliance. See your Service Manual at support. dell. com to review your computer's configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 47) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 42 Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 69. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. When the DELLTM logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. 2 3 Troubleshooting NOTICE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. [. . . ] Include a copy of the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 68), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 69). Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www. dell. com. For 66 Getting Help 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. [. . . ]