User manual ECHO DIGITAL AUDIO LAYLA3G WINDOWS

[. . . ] LAYLA 3G GINA 3G Owner's Manual Version 1. 0 for Windows Important Safety Instructions 1. Read Instructions - Be sure to read all of the safety and operating instructions before operating this product. Retain Instructions - The safety instructions and owner's manual should be retained for future reference. Heed Warnings - All warnings on your Echo product and in the Owner's Manual should be followed. [. . . ] This form will be sent to our technical support staff, and they will respond to you quickly. The best way to get the help you need is by giving us plenty of detailed information about your computer system, your audio software and hardware, and the problem you are having. We do ask you to please read through this manual and the support area of our website before contacting us. Also, you may find an answer to your problem in the Appendices of this document ­ starting on the next page. Thank you for buying an Echo product! Contacting Mackie Customer Service Note: All Tracktion support issues are handled solely by Mackie. Please do not call Echo for technical support regarding Tracktion. You can find helpful information about Tracktion and links to user and support forums on the Internet at: http://www. mackie. com/products/tracktion/ If you are still having problems with Tracktion you can contact Mackie Technical Support here: http://www. mackie. com/support/index. html 40 Customer Service Appendix A: Troubleshooting Guide Appendix A: General Troubleshooting Guide Problem: When you try to install the drivers from the CDROM, Windows gives you an error message. Solution: There are several things that could be causing the driver installation to fail. First, if you are trying to install the drivers on Windows 2000 or XP you must be logged in as an Administrator. If you are, and you're still getting an error message, then it's probably an issue with InstallShield. What you should do to fix it depends on the error code: Error code 1607 or 1608 For this error, you should try to set up the Windows Installer separately and see if that works. First, install the base Windows Installer. To do that, download and run one of the following: Windows Me: http://www. echoaudio. com/downloadfiles/InstallShield/instmsiA. exe Windows 2000: http://www. echoaudio. com/downloadfiles/InstallShield/instmsiW. exe Now, you need the InstallScript engine. Download and run the following: All versions of Windows: http://www. echoaudio. com/downloadfiles/InstallShield/ISScript. msi If all this is successful, you should then be able to run our installer from the CDROM. If you are still stuck on error code 1608, you may want to try fixing the users' DCOM permissions. You can find directions on this website: http://consumer. installshield. com/kb. asp?id=Q108324 41 Appendix A: Troubleshooting Guide Appendix A: Troubleshooting Guide Error code 1628 Follow the instructions at the website below: http://consumer. installshield. com/kb. asp?id=Q108464 Other error codes The ones listed above are the most common, but if you get a different error code try looking at this list for help: http://consumer. installshield. com/common. asp?source=all Problem: You installed your Echo product and restarted Windows. Now, Windows indicates that it has found new hardware and wants you to install a driver for it OR you find that one of your other hardware devices is simply not working. This hardware was working before you installed your Echo product, and the driver for this hardware was already installed. Solution: It is possible that during the installation process you moved an existing PCI card from one slot to another. Windows keeps track of installed devices, not only by peripheral type, but also by physical location. In moving a PCI card from one slot to another, Windows will no longer recognize the card as one for which a driver is installed. You must re-install the driver for the card that was moved. [. . . ] 15, 31 adjusting record and playback levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 analog resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 analog-to-digital converter. . . . . . . . . . . . 71 B balanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]