User manual ENFOCUS SOFTWARE PITSTOP WORKGROUP MANAGER 10

[. . . ] Workgroup Manager User Guide Enfocus PitStop Workgroup Manager Contents 1. Copyrights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2. About Enfocus PitStop Workgroup Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3. Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3. 1 Creating an activation account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3. 2 Activating licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 On-line activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3. 3 Deactivating licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 On-line deactivation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 4. [. . . ] Select Off-line activation and click Next / Continue. Leave Step 1: Create an activation request selected and click Next / Continue. In the Your product keys screen, enter the product key in the fields provided. The cursor automatically advances to the next field as you type. Enter the name of your activation account and click Next / Continue. Note: You should have created this activation account in Creating an activation account on page 7. If you haven't created an activation account yet, go to http://www. enfocus. com/CreateAccount on a computer connected to the internet, and see Creating an activation account on page 7 for instructions. 20 Enfocus PitStop Workgroup Manager 7. b) In the pop-up that opens, browse to the desired location and click Save. Note: By default, the activation request file is called requestactivate. xml. 8. A message will appear saying that Step 1 of the off-line activation has been completed successfully. Copy the activation request file to a computer with Internet access using whatever method you have available - USB thumb drive, diskette, network. . . Uploading the activation request and downloading the response file Once you have copied the activation request file to a machine with full Internet access, do the following: 1. Start a Web browser on that machine and go to http://www. enfocus. com/Licensing. On the web page, select Offline Product Activation and click Continue. Browse for the activation request file you copied to this machine and click Continue. Enter your activation account password in the Password: field (your Account Name should be filled in automatically) and click Continue. Verify that the product information contained in the activation request file is correct and click Continue. The website generates a response file (response. xml). Depending on the level of security of your Web browser, the response file will download automatically, or it may be blocked. If it is blocked, click the direct link to download it. Important: Do NOT click on the warning message at the top of your browser window then go back to the previous page and try to download the file again. If you do this the file you download will be corrupt. 7. [. . . ] On the computer acquiring the licenses, activate the licenses using the product keys file. See Activating licenses on page 7. 7. 5 Tips and troubleshooting In this section are tips and troubleshooting information designed to help you use the software if there are unexpected results. Error messages - is the problem local or on the Web server?On the rare occasion that you get an error message when you are manipulating licenses, if there is an incident ID, the error is on the Web server. [. . . ]