User manual ESET SMART SECURITY

[. . . ] Comprehensive help and support for ESET Smart Security. You can also contact ESET Customer Care directly from here. 1. Installation Before beginning installation, please close all running programs. Since ESET Smart Security contains antivirus and firewall components, we strongly recommend that you remove any other antivirus programs or firewall you might have installed on your computer to prevent mutual conflicts. [. . . ] Allow sharing ­ select this option if you want to be able to share files and folders on your computer with others on the same network. This setting is recommended for trusted local home or office networks. 3. Starting ESET Smart Security ESET Smart Security starts protecting your computer immediately after installation. You do not have to start the program to activate it. However, at any time you may open ESET Smart Security to check your protection status or to perform various scanning and maintenance tasks. To open the ESET Smart Security user interface, do one of following: Double-click on the ESET Smart Security icon located in the Windows notification area (System tray) On the Windows taskbar click Start > All Programs > ESET > ESET Smart Security > ESET Smart Security A color change in this icon indicates a possible problem with ESET Smart Security. 4. Entering Username and Password for updates If your license has expired and you have received a new User name and Password after purchasing a renewal (or you did not enter them during installation), enter the new User name and Password in the update setup window. This step is critical in order to receive updates so that your computer is continually protected against newly emerging threats. In the left pane of the ESET Smart Security screen, select Setup and then click Enter User name and Password on the right. Enter the data you received in the License details window and click OK to confirm. Your Username and Password are both case sensitive. Copying and pasting from the license email is recommended. Update By default, ESET Smart Security retrieves updates automatically. However, if you did not enter your User name and Password during installation, then no automatic update would have occcured. We recommend performing the update manually as follows: Select Update in the left pane of the main ESET Smart Security screen Click Update virus signature database 5. Computer scanning The update module will connect to the Internet, contact an available ESET update server and download digitally signed update files. These files contain the most recent malware signatures and new definitions for advanced heuristics and other program modules. As soon as a newer update has been installed, ESET Smart Security displays a notification in the system tray area showing the version number of the installed virus signature database. Note: You only need to perform a manual update once. Afterwards, ESET Smart Security will download the update files automatically. [. . . ] Next, type in as detailed a description of the issue as possible in the Question or issue description field. Click Next to proceed to the next step. In addition to the issue description, ESET Smart Security also supports submission of other important information that can help pinpoint the problem. We strongly recommend you leave all options selected. To view the information submitted before it is sent to ESET, select the Display submitted data with confirmation checkbox. Besides submitting system information, you can also attach any file if relevant to the issue or question. After you have filled in all necessary information, submit the request to Customer Care by clicking the Finish button. [. . . ]