User manual HP C9732A QUICK GUIDE
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Manual abstract: user guide HP C9732AQUICK GUIDE
Detailed instructions for use are in the User's Guide.
[. . . ] No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Edition 2 June 1999
©Copyright 1999 by Hewlett-Packard Company 450 Alexandra Road Singapore 119960 Singapore
Printer Basics System Requirements Printer Features and Benefits Printer Parts and Locations Control Panel Layout Control Panel Keys LEDs
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Setting Up Step 1 - Unpack the Printer Step 2 - Remove All Tapes from the Printer Step 3 - Connect Cables Step 4 - Set LCD Language Preference Step 5 - Install Ink Cartridges Step 6 - Install Printheads Step 7 - Load Paper in Tray 2 Step 8 - Load Paper in Tray 3 Step 9 - Align Printheads Step 10 - Install the Printer Software Basic Printing Tasks Loading the Trays Loading Media in Tray 1 Loading Media in the Rear Manual Feed Monitoring and Replacing Ink Cartridges Replacing Printheads Using the HP C9732A Series Printer Software PCL Printer Software Components Changing Print Settings Changing Print Options Using the Printer on a Network Printing with Special Features and Options Maintaining the Printer Clean Printheads Align Printheads Calibrate Color
Installing the PostScript Module Installing Additional Memory LCD Messages Control Panel Menus Overview Paper Handling Menu Diagnostics Menu Information Menu Self Test Menu Print Quality Menu Printing Menu IO Menu Resets Menu Configuration Menu MIO Menu PostScript Menu Understanding Printer Messages Troubleshooting General Troubleshooting Tips Non-Recoverable Error Troubleshooting Feature in Toolbox To use the troubleshooting feature in the HP C9732A Series Toolbox in Windows 95, 98 and NT 4. 0 To use the troubleshooting feature in the HP C9732A Series Toolbox in Windows 3. 1x Printer does not Print Partial or Blank Page Printed Bad or Poor Print Quality Text or Graphics are Cut Off Garbage Printed Clearing Paper Jams Tips for Avoiding Paper Jams Printhead Diagnostics Understanding the Diagnostic Test Customer Support HP Supplies and Accessories Printer Specifications Minimum Printing Margins Hewlett-Packard Limited Warranty Statement Declaration of Conformity Regulatory Notices
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Congratulations on your purchase of an HP C9732A/C+/CM Professional Series Color Printer. System Requirements Please ensure that you have the following computer setup: Minimum: Windows 3. 1x: 486DX-66, 8MB RAM Windows 95/98: 486DX-100, 8MB RAM Windows NT 4. 0/5. 0: 486DX-100, 16MB RAM Macintosh System 7. 5. 3 or later: 68040, 8MB RAM Recommended: Windows 3. 1x: Pentium 150/166, 16MB RAM Windows 95/98, Pentium 150/166, 16MB RAM Windows NT 4. 0, Pentium 150/166, 32MB RAM Macintosh System 8 or later: Power PC, 16MB RAM 50MB Free HardDisk space for 11" x 17" or A3 size printing. Printer Features and Benefits Seamless Workgroup Integration with Robust Network Features · The HP C9732A/C+/CM Color Printer supports all major networking operating systems and protocol. · Easy printer setup, configuration and network printing management with HP JetAdmin and WebJetAdmin. [. . . ] Level 3 is most thorough, but it should be performed only when Level 2 cleaning does not solve the print quality problem as it uses the most ink. For more information
see section on Clean Printheads.
PERFORM TRAY 2 PAPER PATH TEST PERFORM TRAY 3 PAPER PATH TEST PERFORM TRAY 1 PAPER PATH TEST
This item performs a paper path test on Tray 2. When this is selected, the printer will pick paper from Tray 2 until all the paper has been ejected. When this is selected, the printer will pick paper from Tray 3 until all the paper has been ejected. When this is selected, the printer will pick paper from Tray 1 until all the paper has been ejected.
Information Menu Item CHECK INK LEVEL BASE FW VER PS FW VER MIO FW VER CHECK TOTAL RAM SIZE SERVICE ID Explanation This item displays the amount of ink remaining in each ink cartridge. This number is needed when you call the HP Customer Care Center for support.
Self Test Menu Item PRINT MENU MAP PRINT PS FONT LIST PRINT DIAGNOSTIC PAGE PRINT EXT DIAGNOSTIC PAGE Explanation The Menu Map shows the layout of the Control Panel menu items. The PS Font List shows all the PS fonts currently available to the printer. The Diagnostic Page shows general printer information and current network parameters. The Extended Diagnostic Page shows printer information that is useful for troubleshooting.
Print Quality Menu Item PRINT QUALITY= NORMAL Values NORMAL ECONOFAST BEST Explanation NORMAL: Normal mode delivers high quality output and is the recommended setting for speed and quality. EconoFast mode prints faster than Normal mode and delivers comparable output. Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink. PostScript Menu (for HP C9732AM printer or with the HP C9732A PostScript Upgrade Kit only) Item
PRINT PS ERRORS= OFF (for PostScript) PRINT PCL ERRORS= OFF (for PCL5) JAM RECOVERY= AUTO
OFF ON OFF ON AUTO ON OFF
Select ON to print the PS error page when PS errors occur. AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). ON: The printer automatically reprints pages after a paper jam is cleared. Printing performance might be increased with this setting.
1 to 99
Set the default number of copies by selecting any number from 1 to 99. Press [Value] once to change the setting by increments of 1 or holddown [Value] to scroll. PCL5C downloaded objects are lost when the interpreter is ended PCL5C downloaded objects are saved between active sessions of the interpreter. When the interpreter is restarted the previous state of the interpreter is restored.
RESOURCE SAVE=OFF (for PCL5 only)
Understanding Printer Messages
Note: [ ] in the Message column indicate variables.
Message OFFLINE CANCELING JOB [COLOR] INK OUT, REPLACE CART [COLOR] CART FAULTY, REPLACE [COLOR] CART MISSING, INSERT [COLOR] PRNT-HD FAULTY, REPLACE [COLOR] PRNT-HD MISSING, INSERT PRNT-HD ACCESS COVER OPEN TOP COVER OPEN PAPER JAM, OPEN TOP COVER CARRIAGE JAM, OPEN TOP COVER CARRIAGE JAM, OPEN ACC COVER
Explanation The printer is offline. One of the ink cartridges (black, cyan, magenta or yellow) is out of ink. One of the ink cartridges (black, cyan, magenta or yellow) is missing. The Carriage is jammed.
Solution Press to set the printer online.
Replace the appropriate cartridge.
Replace the appropriate cartridge.
Insert the appropriate cartridge.
Replace the appropriate printhead.
Insert the appropriate printhead.
Close the cover and press printing. Close the cover and press printing.
to resume to resume
Open the Top Cover to remove paper. [. . . ] TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
D. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. [. . . ]
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