User manual HP CD-WRITER PLUS INTERNAL 9310I DRIVE

[. . . ] HP CD-Writer Plus user's guide Laser Safety This unit employs a laser. Do not remove the cover or attempt to service this device due to the possibility of eye damage. CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure. Contains: Class 1 Laser Product Innehåller: Klass 1 Laserapparat Sisältää: Luokan 1 Laserlaite Enhält: Klasse 1 Laser-Produkt DANGER: INVISIBLE LASER RADIATION WHEN OPEN. DANGER: RADIATIONS INVISIBLES DU LASER EN CAS D'OUVERTURE. EVITER TOUT EXPOSITION DIRECTE AU FAISCEAU. [. . . ] Run the HP CD-Writer Toolbox (only available in English) to get troubleshooting help. Click the Start button on your taskbar, select Programs, HP CD-Writer Plus, and click Troubleshooting. Installation Troubleshooting For any suggestions below that requires you to remove the computer's cover, first shut down and unplug your computer. Touch something metallic (the edge of a metal desk, a file cabinet, or an unpainted part of your computer's case) to discharge static electricity before touching anything inside your computer. Static electricity can damage your computer's internal parts. 17 18 Installation Troubleshooting Ejecting a Stuck CD. You can eject a stuck CD even when your drive's power is off. Use this procedure only if the normal eject functions do not work! s s Straighten a standard paper clip. Insert one end of the straightened paper clip into the emergency eject pinhole on the front panel of the drive. Apply steady, gentle pressure until the drive door begins to open. Gently pull the drive door open and remove the CD. If you cannot open the tray, shut down your computer, restart it, and repeat the steps above. s s s Make sure the CD-Writer Plus drive is receiving power. s Press the eject button to open and close the CD-Writer Plus' tray. If the tray opens and closes, the drive is receiving power. If the drive is not receiving power, check that a power cable is plugged into the rear of the drive. Swap the power cable to the drive with a power cable going to another device you know is working. s s Make sure the IDE data cable is connected at both ends. s s Unplug the IDE data cable at both ends and then reconnect it. Double-check each connector along the data cable and straighten any bent pins. The connectors are inserted properly when all pins are covered and the colored stripe on the side of the data cable lines up with PIN-1 of each connector. If you have another IDE data cable that you know is working, swap cables to make sure you do not have a bad cable. s Make sure the jumper on the back of the CD-Writer Plus is set correctly s Check the Install Recommendation to see if the CD-Writer Plus should be connected as Master or Slave. If you do not have an Install Recommendation, place Software Disc 1 in the CD-ROM drive, click the Start button on the Windows taskbar, select Run, type D:\ASSIST\ASSIST (where D: is your CD-ROM's drive letter) and click OK. Installation Troubleshooting 19 s Find the pairs of pins labeled Master, Slave, and Cable Select on the back of the CD-Writer Plus. Make sure the small plastic cap or jumper is on the setting specified in the Install Recommendation. The jumper can be pulled off using your fingers, tweezers, or needle-nose pliers, and placed on a different pair of pins to change the setting. If the device sharing the data cable with the CD-Writer Plus is set to Cable Select, its position on the data cable (middle or end) is very important. If you changed this device's position on the cable (from the middle connector to the end connector or vice versa) change it back to its original position. If you must change the original position of the device sharing the data cable with the CD-Writer Plus, make sure that you have one device set as master and one device set as slave. s Make sure your computer meets the minimum system requirements. s Does your computer meet the minimum system requirements? [. . . ] Canada (M-F, 8:00-20:00 Eastern Time) HP Customer Care in English and French 905-206-4663 Europe/Middle East/Africa (M-F, 8:30-18:00 Central European Time) Austria . 0180 52 58 143 Greece (M-F, CET + 1hr) . 01 318 00 65 Russia (M-F, CET + 2 hrs) . 095 797 3520 South Africa (M-F, CET + 1hr) . [. . . ]