User manual HP E-DIAGTOOLS 3.5X

[. . . ] www. hp. com/desktops/diagtools hp e-diagtools 3. 5x user's guide hp business pcs hp e-pc hp brio hp vectra hp workstations including: hp visualize hp kayak hp notebook pcs hp omnibook hp pavilion Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. [. . . ] To do this, e-Diagtools looks for the latest BIOS version for your computer on HP's server. If a more recent version is available, e-Diagtools downloads the new BIOS, and then, after a few checks with the user, installs (or "flashes") the new BIOS. Two BIOS update options are available: · · Update BIOS and keep all BIOS settings. Update BIOS and reset all BIOS settings to default values. If you use this option, note down all your computer's BIOS settings before updating the BIOS. You can then recover any of the original settings, if needed. This option is recommended if you have a hardware error. Prerequisites For the BIOS update feature to work correctly, your computer must satisfy the prerequisites described in "Before You Begin" on page 31. Additionally, your computer's networking parameters must be set correctly, as described in "Advanced Users: Setting Up the e-Features" on page 34. The CD-ROM versions of e-Diagtools do not have the BIOS update feature. BIOS updates for HP Notebook PCs are performed by e-Diagtools for Windows; refer to "BIOS Options" on page 71 for instructions. CD-ROM Versions HP Notebook PCs How To Update the BIOS CAUTION During the BIOS update do not turn off your computer. 1 If your computer has an Administrator password, enter this password during startup. You must enter the Administrator password before BIOS upgrading is permitted. 2 Start the Utility Partition version of e-Diagtools and enter the main menu. This is described in detail in "Starting e-Diagtools from the Utility Partition on your Hard Disk" on page 19. 3 In the main menu, select the required BIOS update option. 38 English 3 Updating the BIOS and Sending the Support Ticket Updating the BIOS 4 The Networking Parameters screen appears. All settings should already be correct, in particular the Update server URL parameter. Refer to the section "Advanced Users: Setting Up the e-Features" on page 34 for more information. Click <F2> to continue. 5 e-Diagtools retrieves the latest BIOS update for your computer (if available), and then, after a few checks with the user, updates the BIOS. Once completed, you may be asked to restart your computer. 39 3 Updating the BIOS and Sending the Support Ticket Sending the Support Ticket Sending the Support Ticket You can automatically email the Support Ticket produced by e-Diagtools to your support provider. Your support provider could be an HP-Authorized support provider, an internal help desk, or HP. NOTE It is important that you have a prior agreement with your support provider before sending the Support Ticket. To send the Support Ticket successfully, your computer must satisfy the prerequisites described in "Before You Begin" on page 31. [. . . ] (+972) 0 9 9524849 (+39) 02-264 10350 Tel. +971 4 883 8454 Fax +971 4 883 9495 (+31) 020 606 87 51 (+47) 22 11 62 99 Tel. (+48) 22 519 0601 +(351) 21 317 6333 (+7) 095 797 3520 (Moscow) (+7) 812 346 7997(St-Peter) Fax. (+7) 095 916 98 35 (+27) 11 258 9301 (outside RSA) 086 000 1030 (inside RSA) (+34) 902 32 11 23 (+46) 08 619 21 70 (+41) 084 880 11 11 (+90) (216) 579 71 71 (+44) 0207 512 5202 Asia Pacific Australia China Hong Kong India Indonesia Japan Korea, Republic of Malaysia Penang New Zealand Philippines Singapore Taiwan Thailand Viet Nam (+61-3) 8877-8000 +86 (0) 10 6564 5959 (800) 810-5959 (+852) 3002 8555 (+91-11) 682-6035 (+62-21) 350-3408 (+81-3) 5344 7181 (+82-2) 3270 0700 (Seoul) (+82) 80 999 0700 (outside Seoul) (+60-3) 2695 2566 1 300 88 00 28 (+64-9) 356-6640 (+63-2) 867-3551 (+65) 272-5300 (+886) 2- 2717-0055 (+66-2) 661-4000 (+84-8) 823-4530 South Africa Spain Sweden Switzerland Turkey United Kingdom 77 9 HP Customer Care Service and Support HP Customer Care Center Phone Numbers 78 English Glossary advanced system Together with the basic tests system tests, the advanced system tests comprise the complete suite of hardware diagnostic tests in e-Diagtools. The advanced system tests are available after the basic tests. [. . . ]