User manual HP OFFICEJET PRO 8600 PREMIUM

[. . . ] Hewlett-Packard Company notices The information contained in this document is subject to change without notice. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. [. . . ] TIP: You can visit the HP online support website at www. Com/go/customercare for information and utilities that can help you correct many common printer problems. € • The fax test failed The display always shows Phone Off Hook 116 Solve a problem • • • • • • • • The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. This section contains the following topics: • • • • • • The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the (Power button) located on the printer control panel and then unplug the power cord from the back of the printer. After • • • • a few seconds, plug the power cord in again, and then turn the (Power button) on. If the test fails again, continue reviewing the troubleshooting information in this section. If you can send or receive a fax successfully, there might not be a problem. If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack. ) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and Solve fax problems 117 Chapter 9 you experience problems faxing, contact HP support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. [. . . ] To temporarily print using black ink only, click Cancel Print and then re-send the print job. The empty cartridges will need to be replaced soon. CAUTION: Do not remove the empty cartridge to print in black-ink only mode. Black cartridge very low on ink The black cartridge is very low on ink. [. . . ]