User manual HP PAVILION A6001 PC TROUBLESHOOTING AND MAINTENANCE GUIDE

[. . . ] Troubleshooting and Maintenance Guide The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. [. . . ] Verify that the Web browser is installed and set up to work with your ISP. Try to connect again later, or contact your ISP for assistance. I cannot automatically start Internet programs. Log in to your ISP, and start the desired program. Verify that the correct modem speed and COM port are selected: 1 Click the Windows Start Button, and then click Control Panel. 4 Select the Modems tab, and then click the Properties button. 5 In the Device status area, verify the modem is working properly. Note that Web pages do not always load as quickly as files stored on your computer. Web pages may also load slowly if there is a high demand for the Web site at that time. The AOL program opens even when it is not being used. To uninstall AOL: 1 Click the Windows Start Button, and then click Control Panel. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide Internet Access (continued) Symptom My Internet browser home page changed to something I did not want. Possible solution You may have spyware on your computer. Spyware is software that usually runs silently in the background on your computer, collecting and sending information about you and your use of the computer to another person or system on the Internet. You can find and remove spyware from your computer by using any one of a number of software programs available for this purpose, including Windows Defender. To scan for spyware using Windows Defender: 1 Click the Windows Start Button, All Programs, then click Windows Defender. Many of the popular virus protection programs also have some tools that scan for and remove spyware from your computer. To avoid getting spyware on your computer: Do not install programs if you are not sure they come from reputable companies. Check the company's Web site carefully for information about what is included with the program. Do not automatically click Yes when a download window asks if it is OK to install a program on your computer. Read the message in the window and make sure it is a software program that you really want. [. . . ] (You have only a few seconds to press the F11 key before the normal startup process continues. ) 5 The computer starts the Recovery Manager program; wait for the onscreen instructions to display, and then follow those instructions. NOTE: System Recovery deletes any data or programs that you created or installed after purchase. Be sure to back up any data that you want to keep onto a removable disc. 6 Complete the computer startup, finish the registration process, and wait until you see the desktop. [. . . ]