User manual HP SCANJET PROFESSIONAL 1000

[. . . ] 7 Load a card into the paper feed slot . 9 Filter out a color from a document (color channel dropout). 10 Clean the roller and the scanner glass. 13 Uninstall and then reinstall the HP Scanjet 1000 scanner driver . [. . . ] If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer. For additional USB troubleshooting information, see www. Com/support, select your country/region, and then use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP Scanjet 1000 scanner driver If checking the scanner cable connection did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet 1000 scanner driver. Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 1000 scanner driver. Use the HP Software CD that came with the scanner to reinstall the HP Scanjet 1000 scanner driver. Scanner initialization or hardware problems • • • Check the USB connection Reset the scanner Scanner has stopped working correctly Check the USB connection Check the physical connection to the scanner. €¢ Use the cable that was included with the scanner. Scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the scanner is receiving power from the computer. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. €¢ Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. 14 HP Scanjet 1000 Scanner • Vista/Vista, 64 bit/Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager. Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 1000 scanner driver. Reinstall using the HP Software CD that came with your scanner. Scanner operation problems • • • • • • • • • Scanner will not turn on Scanner does not scan right away Scanner scans only one side of a two-sided page Scanned image is fuzzy Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Vertical black strips appear on the scanned image Scan files are too large Scanner will not turn on If the scanner will not turn on when you connect the USB cable to the computer, check the following: • Be sure the USB cable is connected properly and the computer is turned on. [. . . ] If you already purchased an HP Care Pack Service, please check the support conditions in your contract. Where to get additional information There are several sources of information that describe using the scanner and the scanning software. 20 HP Scanjet 1000 Scanner HP Scanjet 1000 driver help The HP Scanjet 1000 Scanner Driver Help explains how to use HP Scanjet 1000 scanner driver features such as removing color and changing basic scanning settings. Different applications provide different methods for displaying the TWAIN user interface. [. . . ]