User manual HP STORAGEWORKS COMMAND VIEW EVA SOFTWARE

[. . . ] HP StorageWorks Command View EVA user guide Part number: T3724­96084 Fifth edition: June 2007 Legal and notice information © Copyright 2004, 2007 Hewlett-Packard Development Company, L. P. Valid license from HP required for possession, use or copying. Consistent with FAR 12. 211 and 12. 212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U. S. Government under vendor's standard commercial license. [. . . ] If you use the array to perform management functions, you must first shut down HP Command View EVA and then restart it after completing the management function. Restarting the HP Command View EVA service To restart the HP Command View EVA service: 1. Open the Services window on the management server. Right-click the HP Command View EVA service and select Stop. Right-click the HP Command View EVA service again and select Start. Using the right-click menu In some browser configurations, the right-click menu is disabled. If the right-click menu is enabled in your browser configuration, do not use the following Internet Explorer right-click menu options (or the Mozilla equivalents) when using the HP Command View EVA interface: · · · · Open Link in New Window Save Target As Set as Desktop Item Add to Favorites Selecting any of these right-click menu options redirects you to the user interface without the proper context and may cause incorrect information to appear. Failed communication path between management server and array Symptom: The array icon in the Navigation pane is gray with a yellow triangle over it, indicating there is no communication between the management server and the array. Solution: Ensure that: HP StorageWorks Command View EVA user guide 39 · The fabric switches are configured and zoned correctly. See the switch documentation for more information. · The management server, through the host bus adapters, can detect available storage on the fabric. Use the Emulex configuration utility or the QLogic configuration utility (SANblade) to perform this step. · The array is connected and powered up, and the array software is fully booted. The management server may not discover an array that is in the process of booting. · The same properly formatted password has been entered in the operator control panel (OCP) of one controller and in the management server (if password protection is applicable). The management server uses this password to communicate with the array, and the array validates the management server with this password. NOTE: Password problems may appear similar to communication path problems. If in doubt, ensure that the passwords match in the array and the management server. If the array is not responding, the Storage System Not Responding page opens. Click Path test to determine if the management server has a valid path to any of the array controller's host ports. The output of Path test lists all controller host ports, identifying the master port and listing a command status state for each port. NOTE: The Path test output identifies the controller host ports by the controller world wide name, not the host port world wide ID. The command status states are: · Ready--Commands can be accepted. · Busy--A command is currently being processed and no other commands can be accepted. · Waiting--The send-diagnostic part of the command has been processed, but the receive-diagnostic part has not. [. . . ] Storage system, virtual array, and storage array are other names for an EVA. An operation that reverses replication direction so that the destination becomes the source and the source becomes the destination. Failovers can be planned or unplanned and can occur between DR groups, managed sets, fabrics or paths, and array controllers. A server that runs customer applications such as file and print services. [. . . ]