User manual HP SURESTORE SC10 DISK ARRAY SURESTORE E DISK SYSTEM SC10 USER AND SERVICE GUIDE

[. . . ] Be sure you are grounded and be careful not to touch exposed circuits. 'LVNV DUH IUDJLOH DQG (6' VHQVLWLYH 'URSSLQJ RQH HQG RI WKH GLVN MXVW WZR LQFKHV LV HQRXJK WR FDXVH SHUPDQHQW GDPDJH , Q DGGLWLRQ VWDWLF HOHFWULFLW\ FDQ GHVWUR\ WKH PDJQHWLF SURSHUWLHV RI UHFRUGLQJ VXUIDFHV *ULS GLVNV RQO\ E\ WKHLU KDQGOHV $ LQ )LJXUH  DQG FDUULHUV ' DQG IROORZ VWULFW (6' SURFHGXUHV $ GLVN KDQGOH % FDP ODWFK & (6' SOXJ )LJXUH ' GLVN FDUULHU ( LQVHUWLRQ JXLGH ) VORW JXLGH 'LVN , QVWDOODWLRQ 70 6WHS , QVWDOO 'LVNV 2SHQ WKH GLVN V\VWHP GRRU 'HWHUPLQH ZKLFK VORWV WKURXJK ZLOO FRQWDLQ GLVNV DQG ZKLFK ZLOO FRQWDLQ ILOOHUV , I ', 3 VZLWFK LV VHW WR _ IXOO EXV PRGH FKRRVH DQ\ VORWV IRU GLVNV RU ILOOHUV , I ', 3 VZLWFK LV VHW WR WKH HYHQQXPEHUHG VORWV DUH RQ D EXV ZLWK %&& $ DQG RGGQXPEHUHG VORWV DUH RQ D GLIIHUHQW EXV ZLWK %&& % $W OHDVW IRXU VORWV PXVW FRQWDLQ GLVNV 3XW RQ WKH (6' VWUDS DQG LQVHUW WKH PHWDO HQG LQWR WKH (6' SOXJLQ & LQ )LJXUH  RQ WKH IURQW RI WKH GLVN V\VWHP Disks are fragile. Handle carefully. Installation (HP-Qualified Only) Caution Caution Be careful to grasp the disk by its handle and avoid touching exposed circuitry. 5HPRYH D GLVN IURP WKH GLVN SDFN DQG LWV (6' EDJ 2SHQ WKH GLVN FDP ODWFK & E\ SXOOLQJ WKH WDE WRZDUG \RX 3XVK WKH GLVN DV IDU DV LW ZLOO JR LQWR WKH VHOHFWHG VORW , QVWDOO GLVNV OHIW WR ULJKW IRU HDVLHU LQVHUWLRQ Note &ORVH WKH FDP ODWFK E\ SXVKLQJ WKH ODWFK WRZDUG WKH GLVN XQWLO LW FOLFNV 7KH FDP DFWLRQ GUDZV WKH GLVN FRPSOHWHO\ LQWR WKH VORW DQG VHDWV WKH FRQQHFWLQJ SLQV RQ WKH EDFNSODQH 5HSHDW VWHSV WKURXJK WR LQVWDOO DGGLWLRQDO GLVNV , QVWDOO GLVN ILOOHUV LQ WKH UHPDLQLQJ VORWV Every slot must contain either a disk or filler. Caution 6WHS , QVWDOO 'LVNV 71 Step 10: Turn on the Disk System Caution When starting up the disk system, do not override automatic spin-up by issuing SCSI start commands to the drives. Doing so could cause an overcurrent fault, requiring a power cycle to recover. 3UHVV WKH SRZHU VZLWFK $ LQ )LJXUH  WR WXUQ RQ WKH GLVN V\VWHP :DWFK WKH V\VWHP /('V IRU FRQILUPDWLRQ WKDW WKH GLVN V\VWHP LV RSHUDWLRQDO 7KH V\VWHP SRZHU /(' % VKRXOG EH JUHHQ DQG WKH IDXOW /(' & VKRXOG EH RII , I WKH /('V LQGLFDWH D SUREOHP UHIHU WR FKDSWHU 7URXEOHVKRRWLQJ Note $Q DPEHU OLJKW WKDW LV RQ EULHIO\ ZKHQ D FRPSRQHQW WXUQV RQ LV QRUPDO , I WKLV OLJKW UHPDLQV RQ PRUH WKDQ D FRXSOH VHFRQGV D IDXOW KDV EHHQ GHWHFWHG $ RQRII VZLWFK % V\VWHP SRZHU /(' & V\VWHP IDXOW /(' )LJXUH 2Q2II 6ZLWFK DQG 6\VWHP /('V &ORVH DQG ORFN WKH GLVN V\VWHP GRRU 72 6WHS 7XUQ RQ WKH 'LVN 6\VWHP Step 11: Verify Devices on the Host 2Q WKH KRVW UXQ , 26&$1 LRVFDQ I DQG YHULI\ WKDW WKH GLVNV DQG %&&V DUH OLVWHG LQ , 26&$1 RXWSXW , I WKH GLVSOD\HG 6: 6WDWH LV QRW FODLPHG EHJLQ WURXEOHVKRRWLQJ VHH FKDSWHU  6DPSOH , 26&$1 (DFK %&& ctl RU GLVN DSSHDUV DV D VHSDUDWH WDUJHW LQ , 26&$1 RXWSXW 7KH IROORZLQJ H[DPSOH VKRZV D GLVN V\VWHP ZLWK VSOLW EXVHV DQG ORZ DGGUHVVLQJ VZLWFK VHW WR  %RWK %&&V XVH DGGUHVV Class I H/W Path Driver S/W State H/W Type Description Installation (HP-Qualified Only) ============================================================================================== bc bc ba ext_bus target disk target disk target disk target disk target ctl target disk target ctl ext_bus target 0 1 0 0 0 1 1 2 2 3 3 4 4 5 5 5 6 3 1 7 8 8/0 8/0/1/0 8/0/1/0. 0 8/0/1/0. 0. 0 8/0/1/0. 1 8/0/1/0. 1. 0 8/0/1/0. 2 8/0/1/0. 2. 0 8/0/1/0. 3 8/0/1/0. 3. 0 8/0/1/0. 6 8/0/1/0. 6. 0 8/0/1/0. 13 8/0/1/0. 13. 0 8/0/1/0. 15 8/0/1/0. 15. 0 8/0/2/0 8/0/2/0. 0 root bc GSCtoPCI c720 tgt sdisk tgt sdisk tgt sdisk tgt sdisk tgt sctl tgt sdisk tgt sctl c720 tgt CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED BUS_NEXUS BUS_NEXUS BUS_NEXUS INTERFACE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE INTERFACE DEVICE HP A5272A Ultra2 Wide SCSI SEAGATE ST39102LC Initiator SEAGATE ST39102LC SEAGATE ST39102LC SEAGATE ST118202LC SEAGATE ST118202LC Pseudo Bus Converter PCI Bus Bridge-GSCtoPCI Ultra2 Wide SCSI 6WHS 9HULI\ 'HYLFHV RQ WKH +RVW 73 disk target disk target disk target disk target ctl target disk target ctl 6 8 7 9 8 10 9 11 6 12 10 13 4 8/0/2/0. 0. 0 8/0/2/0. 1 8/0/2/0. 1. 0 8/0/2/0. 2 8/0/2/0. 2. 0 8/0/2/0. 3 8/0/2/0. 3. 0 8/0/2/0. 5 8/0/2/0. 5. 0 8/0/2/0. 13 8/0/2/0. 13. 0 8/0/2/0. 15 8/0/2/0. 15. 0 sdisk tgt sdisk tgt sdisk tgt sdisk tgt sctl tgt sdisk tgt sctl CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED CLAIMED DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE DEVICE SEAGATE ST118202LC SEAGATE ST118202LC SEAGATE ST118202LC SEAGATE ST39102LC Initiator SEAGATE ST39102LC HP A5272A 74 6WHS 9HULI\ 'HYLFHV RQ WKH +RVW 3 CONFIGURATION Setting DIP Switches Disk Addressing Setting Up the Hardware Event Monitor Annotating Devices (HP-Qualified Only) Updating Firmware (HP-Qualified Only) Configuration 75 Setting DIP Switches )LYH ', 3 VZLWFKHV RQ %&& $ WRS VORW GHWHUPLQH EXV DUFKLWHFWXUH DGGUHVVLQJ DQG VRPH EXV EHKDYLRU , I %&& $ LV UHPRYHG WKHQ WKH ', 3 VZLWFKHV RQ %&& % GHILQH WKH EXV 6HH 7DEOH IRU D GHVFULSWLRQ RI VZLWFK VHWWLQJV $Q H[WHQGLEOH FDUG DWWDFKHG WR WKH WRS RI WKH GLVN V\VWHP LOOXVWUDWHV WKH VZLWFK SRVLWLRQV RQ HDFK %&& 7DEOH Switch 1 Full Bus 2 JBOD 3 Bus Reset: Pwr Fail 4 Address High 5 Bus Reset: Hot Swap ', 3 6ZLWFK 6HWWLQJV ON = | Creates a single bus of 10 addresses Sets disk-to-host configuration OFF = 0 Splits the bus into two buses, 5 addresses each For use with array product Automatically resets the bus when Lets the host detect change and power fails determine action Assigns high SCSI addresses (8-12) to disks on split bus Assigns low SCSI addresses (0-3, 13) to disks on split bus Automatically resets the bus when Lets the host detect change and a disk is removed or inserted determine action %DVLF 5XOHV $ IHZ UXOHV JRYHUQ WKH VHWWLQJ RI WKHVH VZLWFKHV 7KH VZLWFK VHWWLQJV RQ %&& $ PXVW PDWFK WKH VZLWFK VHWWLQJV RQ %&& % 7KH %&& VHOIWHVW GHWHFWV DQ\ GLVFUHSDQF\ WKH EX]]HU VRXQGV RU WLPHV DQG WKH %&& IDXOW DQG V\VWHP IDXOW /('V IODVK , I WKH V\VWHP LV VWDUWLQJ XS WKH GLVNV GR QRW VSLQ XS , I WKH V\VWHP LV RSHUDWLQJ WKH GLVNV DQG VHFRQG %&& FRQWLQXH WR RSHUDWH :KHQ VZLWFK IXOO EXV LV _ VZLWFK $GGUHVV +LJK KDV QR HIIHFW :KHQ VZLWFK IXOO EXV LV DQG D VSOLW EXV LV GDLV\FKDLQHG WR DQRWKHU GLVN V\VWHP VZLWFK $GGUHVV +LJK PXVW EH _ IRU RQH RI WKH GLVN V\VWHPV DQG IRU WKH RWKHU 76 6HWWLQJ ', 3 6ZLWFKHV Note +LJK DQG ORZ DGGUHVVHV DUH QRW VXSSRUWHG LQ WKH VDPH GLVN V\VWHP 5DWLRQDOH 6LWHV FKRRVH ', 3 VZLWFK RSWLRQV DFFRUGLQJ WR WKHLU SULRULWLHV DQG SUHIHUHQFHV +LJK DYDLODELOLW\ VLWHV IRU H[DPSOH PD\ ZDQW DXWRPDWLF EXV UHVHW RQ ZKHUHDV KLJK SHUIRUPDQFH VLWHV PD\ FKRRVH WR WXUQ LW RII 7KH IROORZLQJ WDEOH JLYHV VRPH RI WKH W\SLFDO UHDVRQV IRU FKRRVLQJ VSHFLILF ', 3 VZLWFK VHWWLQJV 7DEOH Switch 1. Full Bus ', 3 6ZLWFK 8VDJH Reasons to Set ON (|) a. [. . . ] -- Information Tool Log for Disk Enclosure on path 8/0/1/0. 15. 0 -Log creation time: Wed Feb 24 13:10:40 1999 Hardware path: 8/0/1/0. 15. 0 Product ID: A5272A Controller B -----------Hardware Path: 8/0/1/0. 15. 0 Serial No: R8CGC1128471 Firmware Rev. : HP01 Annotation: My First Megatron Enclosure Status ---------------Bus Mode: Split Disk Modules -----------------------------------------------------------------------SLOT |0|1|2|3|4|5|6|7|8|9| BUS ID | 0 | 0 | 1 | 1 | 2 | 2 | 3 | 3 | 13 | 13 | STATUS | OPC | OK | OPC | OK | OPC | OK | OPC | OK | OPC | OK | ------------------------------------------------------------OPC - The disk device status is not available. The disk slot status reporting is owned by the peer controller. Controllers ----------A: B: Fan Modules ----------A: B: )LJXUH Status ------------OK OK Status ------------OK OK (Reporting Controller) 6DPSOH 670 , QIRUPDWLRQ /RJ 94 8VLQJ 670 WR 9LHZ 6WDWXV DQG )ODVK /('V Power Supplies -------------A: B: SCSI Port Transceivers ----------------Controller A: Controller B: Voltage Sensors ---------------Controller A -----------3. 3v: 5. 0v: 12v: Controller B ------------3. 3v: 5. 0v: 12v: Temp Sensors -----------Sensor 1: Sensor 2: Sensor 3: Sensor 4: )LJXUH Status ------------OK OK Status ------------OK OK Voltage -------- Mode ---SE SE Status ------------- 3. 34 5. 12 12. 08 OK OK OK 3. 34 5. 08 12. 08 Temperature ----------31 (Celsius) 32 (Celsius) 29 (Celsius) 30 (Celsius) OK OK OK Status ------------OK OK OK OK 6DPSOH 670 , QIRUPDWLRQ /RJ &RQWLQXHG Troubleshooting 8VLQJ 670 WR 9LHZ 6WDWXV DQG )ODVK /('V 95 , QWHUSUHWLQJ 6WDWXV 9DOXHV 670 FRPPRQ VWDWXV WHUPV KDYH VSHFLILF LQGLFDWLRQV IRU YDULRXV FRPSRQHQWV 6HH WKH WDEOH EHORZ 7DEOH 6WDWXV , QGLFDWLRQV E\ &RPSRQHQW Disks BCCs Fans, Power Supplies Sensors Port Transceivers Component/ Status OK Critical Component is installed and no error conditions are known. Voltage/ temperature exceeds critical limit. Voltage/ temperature exceeds warning limit. Sensor has failed or status is not available. N/A Noncritical N/A BCC A and B have different firmware versions. N/A N/A N/A Not Installed Unknown Component is not installed. N/A N/A Not Available Owned by Peer Controller Component is installed without known errors, but has not been turned on or set into operation; or the controller that owns reporting has failed. Reporting is N/A owned by peer controller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 )LJXUH 670 'LVN /(' :LQGRZ Troubleshooting 7\SH WKH VORW QXPEHU  LQ WKH 6ORW ILHOG DQG FOLFN 2. 7KH DPEHU /(' DVVRFLDWHG ZLWK WKH VORW EHJLQV IODVKLQJ DW D VORZ VWHDG\ UDWH , I WKH /(' LV DOUHDG\ RQ LW UHPDLQV RQ 8VLQJ 670 WR 9LHZ 6WDWXV DQG )ODVK /('V 97 7XUQ RII WKH IODVKLQJ /(' DV IROORZV , I WKH ([SHUW 7RRO LV QR ORQJHU UXQQLQJ D 6HOHFW WKH GHVLUHG GLVN V\VWHP E 6HOHFW ([SHUW 7RRO !5XQ IURP WKH 7RROV PHQX 6HOHFW 'LVN /(' 2II IURP WKH 8WLOLW\ PHQX 670 GLVSOD\V WKH QXPEHUHG OLVW 7DEOH  RI GLVN VORWV 7\SH WKH VORW QXPEHU  LQ WKH 6ORW ILHOG DQG FOLFN 2. 7KH /(' WXUQV RII , I LW ZDV DOUHDG\ RII LW UHPDLQV RII 98 8VLQJ 670 WR 9LHZ 6WDWXV DQG )ODVK /('V Isolating Faults 7DEOH OLVWV WKH SUREDEOH FDXVHV DQG VROXWLRQV IRU SUREOHPV \RX PD\ GHWHFW RQ WKH GLVN V\VWHP :KHQ PRUH WKDQ RQH SUREOHP DSSOLHV WR \RXU VLWXDWLRQ LQYHVWLJDWH WKH ILUVW GHVFULSWLRQ WKDW DSSOLHV 7KH WDEOH OLVWV WKH PRVW EDVLF SUREOHPV ILUVW DQG H[FOXGHV WKHP IURP VXEVHTXHQW SUREOHP GHVFULSWLRQV 7DEOH 7URXEOHVKRRWLQJ 7DEOH HW Event LED Category State none STM Status Probable Cause/Solution Neither power cord is plugged in. A faulty component is causing power supplies to turn off. Remove all components and reinsert one at a time until the faulty component is isolated. Problem Description Installed product does not power on System none power LED off System fault LED is on none Power supply LED off Part fault LED on Power The power supply is not plugged in. supply Not The PDU/PDRU or primary power source Available has failed. BCC DIP switch settings do not match peer BCC switch settings. Troubleshooting Critical Audio alarm when BCC installed BCC Fault LED is on Fan LED is amber none BCC Fault Disk Not flashing Available BCC Fault Critical on Amber Critical Critical Critical , VRODWLQJ )DXOWV 99 7DEOH 7URXEOHVKRRWLQJ 7DEOH FRQWG HW Event LED Category State Critical Amber STM Status Critical Probable Cause/Solution An incompatible or defective component caused a temporary fault. Unplug the power cord and wait for the LED to turn off. If fault persists, replace the power supply. [. . . ] Total Subtotal (lbs) 28 7 22 9 6 2 35 110 lbs Component Disk Drive (HH) Fan Power Supply BCC Midplane-Mezzanine Door Chassis 140 5HIHUHQFH $& 3RZHU , QSXW 7KH GLVN V\VWHP RSHUDWHV DW DQG 9 $& +] VLQJOH SKDVH SRZHU IDFWRU FRUUHFWHG 0D[LPXP FXUUHQW LV DPSV RYHU WKH ORZ YROWDJH UDQJH DQG DPSV RYHU WKH KLJK YROWDJH UDQJH $YHUDJH SRZHU FRQVXPSWLRQ ZLWK PHGLXP ORDG GLVNV UXQQLQJ LGOH LV ZDWWV Reference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VXLYDQWV &RPLWp GH &RRUGLQDWLRQ GHV 7pOpFRPPXQLFDWLRQV DYHQXH GH 6pJXU 3$5, 6 3UpIHFWXUH GX GpSDUWHPHQW GX OLHX GH[SORLWDWLRQ /H IRUPXODLUH j XWLOLVHU HVW GLVSRQLEOH DXSUqV GHV SUpIHFWXUHV /D GpFODUDWLRQ GRLW rWUH IDLWH GDQV OHV MRXUV VXLYDQW OD PLVH HQ H[SORLWDWLRQ /H QRQ UHVSHFW GH FHWWH REOLJDWLRQ SHXW rWUH VDQFWLRQQp SDU OHV SHLQHV SUpYXHV DX FRGH GHV 3RVWHV HW 7pOpFRPPXQLFDWLRQV HW FHOOHV LQGLTXpHV GDQV OD ORL GX PDL VXVYLVpH $UUrWp GX 0DUV SXEOLp DX -2 GX 0DUV $7, Reference ' 3URGXFW 1RLVH 'HFODUDWLRQ *HUPDQ\ 6FKDOOGUXFNSHJHO /S G%$ $P $UEHLWVSODW] RSHUDWRU SRVLWLRQ 1RUPDOHU %HWULHE QRUPDO RSHUDWLRQ 1DFK , 62 (1 7\SSUXIXQJ 5HIHUHQFH 145 ( 9&&, 6WDWHPHQW -DSDQ +DUPRQLFV &RQIRUPDQFH -DSDQ ) %&, 4 (0& 6WDWHPHQW 7DLZDQ 146 5HIHUHQFH * 'HFODUDWLRQ RI &RQIRUPLW\ DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Enterprise Storage Solutions Division 8000 Foothills Blvd. Roseville, CA 95747 USA Manufacturer's Address: Reference declares, that the product Product Name: Model Number(s): Product Options: SureStore E Disk System SC10. A5272 & A5294 with or without suffixes. All conforms to the following Product Specifications: Safety: IEC 950:1991 + A1, A2, A3, A4 / EN 60950:1992 + A1, A2, A3, A4 GB 4943-1995 CISPR 22:1993 + A1, A2 / EN 55022:1994 + A1, A2 - Class A 1 GB 9254-1988 EN 50024:1998 IEC 61000 -4- 2: 1995, EN 61000 -4- 2 1995 IEC 61000- 4- 3 1995, EN 61000 -4- 3 1996 IEC 61000- 4- 4: 1995, EN 61000 -4- 4 1995 IEC 61000- 4- 5: 1995, EN 61000 -4- 5 1995 IEC 61000- 4- 6: 1996, EN 61000 -4- 6 1996 IEC 61000- 4- 11: 1994, EN 61000 -4- 11 ( 1994 ) EN 61000-3-2:1995+A1, A2 / IEC 1000-3-2:1995 EN 61000-3-3:1995 / IEC 1000-3-3:1994 / EMC: Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly. [. . . ]