User manual HP TOUCHSMART IQ500 WARRANTY AND SUPPORT GUIDE

[. . . ] Limited Warranty, Support, and System Recovery Guide · Warranty, EULA · Support information · System recovery · Safety warnings Before contacting the HP Customer Care Center, it's important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time. Model Number: _____________________________________________________________________ System (Product) Number: ____________________________________________________________ Serial Number: ______________________________________________________________________ Software Build Number: ______________________________________________________________ Operating System: ___________________________________________________________________ Purchase Date: ______________________________________________________________________ Table of Contents Hardware Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 END-USER LICENSE AGREEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this Limited Warranty, Support, and System Recovery Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the computer, you are confirming that the computer was working properly before you attempted to upgrade your system. Once the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the "Hardware Limited Warranty" section. We hope you enjoy discovering the exciting things you can do with it! Getting Started Follow the setup poster and the Getting Started guide for help with setting up and using your computer. See What You Can Do There's lots of helpful information included with your computer. First look at Help on your Windows® desktop (to access it, click the Windows Vista start button, then click Help and Support). It contains more detailed help and will give you suggestions on how to fix the problem. Within the Help and Support Center, you can get the latest news from HP about your computer. Be sure to also check the updates from HP that are sent to your desktop from time to time. The HP Web site has updated software, tips and tricks, answers for common problems, and other information. Go to the Support Web site listed earlier in this document and search for your computer model. Call HP Customer Care Center Finally, if these steps don't help, you can reach a real, knowledgeable person by calling the HP Customer Care Center in your area. Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available. And, if Necessary: Get Repair If your computer needs to be repaired or to have parts replaced, you have two choices: · You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. · If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer. These services are covered during the warranty period. There are a few limitations and exclusions to this warranty (as well as some important details), which are described in the "Hardware Limited Warranty" section. 11 Repairing Software Problems Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer and others require performing a System Recovery from files on your hard disk drive. NOTE: You must perform the computer repair methods in the order described in this document. Updating Drivers A driver is a software program that enables your computer to communicate with an attached device, such as a printer, a hard disk drive, a mouse, or a keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Vista start button, right-click Computer, and then select Properties. [. . . ] Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (computer) associated with this modem. The associated equipment shall be set to operate within the following limits for compliance with Telecom's specification: Additional Safety Information This product has not been evaluated for connection to an "IT" power system (an AC distribution system with no direct connection to earth, according to IEC 60950). AC Power Safety Warning WARNING: Install the computer near an AC outlet. The AC power cord is your computer's main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your computer has a grounded plug. [. . . ]