User manual JUNIPER NETWORKS RESIDENT ENGINEER DATASHEET

[. . . ] DATASHEET RESIDENT ENgINEER Product Overview Whether your organization competes in today's highly competitive and dynamic market, or provides high value public services, there is tremendous pressure on your IT staff to continuously adapt and scale your network so that it realigns and evolves with business initiatives. To accomplish this, staff members must maintain their expertise in a constantly growing list of technologies and vendor products. [. . . ] The Resident Engineer also assists with deployment of Juniper Networks equipment, post cutover activities, and day-to-day operations for larger networks. Typical Resident Engineer activities include: · Analyzing network configurations · Assisting with network inventory tracking and management to support the network · Testing Juniper Networks product features and functionality · Providing weekly updates on work in progress and current issues · Providing informal technical and product workshops · Troubleshooting the network and supporting operations · Developing network and equipment operating procedures · Evaluating technical specifications for interoperability 1 Table 1: Features and Benefits Feature Feature DeScriPtiOn BeneFit Network troubleshooting and operations support Assists your operations staff with hands-on technical issues with Juniper Networks products and technologies, as well as other equipment in your network Assists your operations staff with tracking and managing the network equipment inventory · Minimizes downtime and reduces operational costs to accelerate revenue generating activities · Helps avoid end user service-level agreement (SLA) penalties · Ensures consistent and accurate knowledge of all network assets and their locations · Provides quality data to ensure accurate and timely change management Inventory tracking and management support Testing of Juniper Networks product features, functionality, and interoperability · Ensures that your Juniper Networks products integrate and operate smoothly with equipment from other vendors · Helps your organization introduce and take advantage of new technologies and features · Helps accelerate restoration time and minimize downtime · Accelerates deployment and availability of new services and applications · Speeds rollout of innovative and new ventures Informal technical and product workshops Developing standard network operation and equipment operating procedures Provides your staff and business users with informal and onsite transfer of information · Brings an understanding of best practices to proactively prevent issues that other customers have experienced · Uses knowledge of your network to assist in development and implementation of standard operating procedures and practices · Accelerates readiness of employees, suppliers, and partners · Improves workforce productivity · Delivers unbeatable competitive advantage · Optimizes value of high-performance networking to meet constantly evolving business environment Table 2: Service Specifications JuniPer reSPOnSiBilitieS cuStOmer reSPOnSiBilitieS Juniper Networks will: · Establish a scope of effort for the Resident Engineer to assist the customer with network operations related activities · Recruit and place the appropriate Network Engineer The Resident Engineer will: · Work onsite at your location · Focus on network troubleshooting and operations support along with network and configuration analysis · Assist with network inventory asset management and tracking · Assist in testing Juniper Networks products, features, and functionality · Oversee, monitor, and track open trouble tickets, return material authorizations (RMAs), and open bug reports · Conduct informal technical and product workshops with your internal support teams The customer will: · Provide a suitable work environment for the Resident Engineer including all required hardware, software, and facilities access; qualified personnel including project management; and supporting resources to accomplish objectives defined in the scope of work · Provide access to the Internet, your network, and all required and requested data needed to accomplish objectives defined in the scope of work 2 Juniper networks Services and Support Juniper Networks is the leader in performance-enabling services and support, which are designed to accelerate, extend, and optimize your high-performance network. Our services allow you to bring revenue-generating capabilities online faster so you can realize bigger productivity gains and faster rollouts of new business models and ventures. At the same time, Juniper Networks ensures operational excellence by optimizing your network to maintain required levels of performance, reliability, and availability. For more details, please visit www. juniper. net/us/en/ products-services. about Juniper networks Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network. Additional information can be found at www. juniper. net. Ordering information The Juniper Networks Resident Engineer can be ordered using the part number identified in the table below. A statement of work (SOW) will be established outlining the scope of effort to be performed. A Juniper Care or Juniper Care Plus active support contract is required before you can purchase this service. Part numBer DeScriPtiOn PRO-RE-12MNT Resident Engineer 12 Months 3 corporate and Sales Headquarters Juniper Networks, Inc. [. . . ] Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. 1000325-002-EN Oct 2010 Printed on recycled paper 4 [. . . ]