User manual JUNIPER NETWORKS STRM 2008.2R2 UPGRADING TO STRM 2008.2R2 REV 2

[. . . ] Before You Begin 1 JUNIPER NETWORKS STRM UPGRADING TO STRM 2008. 2R2 RELEASE 2008. 2R2 OCTOBER 2008--REVISION 2 This document provides information for upgrading to STRM 2008. 2 including: · · · · Before You Begin Upgrading to STRM 2008. 2r2 Troubleshooting Your Upgrade Clearing the Cache You must upgrade the systems in your deployment in the following order: · Console Caution: The upgrade process must be complete on your STRM Console and you must be able to access the STRM user interface on your system hosting the Console before you upgrade any other systems in your deployment. · · · · · Remote Event Processors Remote Event Collectors Classification Engines Flow Processors Flow Collectors Before You Begin Before you upgrade to STRM 2008. 2, note the following: · To upgrade to STRM 2008. 2r2, you must be running STRM 2008. 2r1. If you are not running STRM 2008. 2r1, contact Juniper Networks Customer Support for assistance with your upgrade. Make sure you log out of STRM and any instance of the STRM Administration Console. [. . . ] This section outlines requirements that must be satisfied before you begin the upgrade process. http://www. juniper. net/support Step 1 Go to the Juniper Networks web site to access the STRM 2008. 2 software: Step 2 Click the Management Software link and log in. Go to the Security Threat Response Manager Link to download the software. Step 3 Copy the file to the /tmp folder on your system. Note: Make sure you copy the appropriate upgrade file for your operating system to the /tmp folder. Step 4 Log in as root. Step 5 Create a folder named cdrom mkdir /media/cdrom Step 6 Run the following command: mount ­t iso9660 ­o loop /tmp/STRM2008. 2. iso /media/cdrom Step 7 Enter the following command: . /media/cdrom/setup Step 8 Read the messages and answer the prompts. The following prompt appears: About to upgrade your STRM from 2008. 1 to 2008. 2. Continue (Y/[N])? Step 9 To continue, enter Y. If STRM was previously upgraded, a prompt appears informing you that a previous backup was found. Step 10 Enter y to proceed with the upgrade. If the current operating system kernel is older than the version in the upgrade, a prompt appears informing you this kernel will be replaced. Step 11 Enter y to proceed with the upgrade. Wait for upgrade process to complete. This process may require up to several minutes, depending on your system. When the process is complete, a message appears: Troubleshooting Your Upgrade 3 Upgraded Security Threat Response Manager from version 2008. 2. 0. 41 to version 2008. 2. r2. 45. Troubleshooting Your Upgrade If there are problems with the upgrade, you may encounter one of the folowing error messages. If you do, follow the solution provided: · ERROR: Failed to run `licenseconverterrunner. sh' script !Please contact customer support for assistance with this error. Solution: Contact customer support for assistance with this error. · ERROR: Failed to run upgrade process! Solution: Go to Step 7 and restart the upgrade process. However, if after you run the . /setup command, the following error appears: · Kernel mismatch, running is 2. 6. 9-55. 0. 6. ELsmp and installed is 2. 6. 9-67. ELsmp. Please reboot and try again. Solution: Enter the reboot command to reboot your system. Once the system has rebooted, go to Step 3 and restart the upgrade process. For additional assistance, contact Juniper Networks Customer Support. Clearing the Cache You need to clear your cache before you access the STRM interface: Note: Make sure that you have Java Runtime Environment installed on your system. You can download Java version 1. 5. 0_12 at the following web site: http://java. com/. To clear your Java cache: Step 1 On your desktop, select Start > Run. Step 2 In the Open field, enter javaws. The Java Application Cache Viewer appears. [. . . ] All specifications are subject to change without notice. Juniper Networks assumes no responsibility for any inaccuracies in this document or for any obligation to update information in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Part Number 530-25622-01 [. . . ]