User manual KONICA MINOLTA KN-302A KN302/KN302A/KN306 SERVICE MANUAL

[. . . ] SERVICE MANUAL MODELS KN-302/302A/306 Network Interface Cards FEBRUARY 2002 CSM-KN302/302A/306 SAFETY AND IMPORTANT WARNING ITEMS SAFETY AND IMPORTANT WARNING ITEMS Read carefully the Safety and Important Warning Items described below to understand them before doing service work. IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this print controller units as well as the risk of damage to the print controller units, Konica Corporation strongly recommends that all servicing be performed only by Konica-trained service technicians. Changes may have been made to this print controller units to improve its performance after this Service Handbook was printed. Accordingly, Konica Corporation does not warrant, either explicitly or implicitly, that the information contained in this Service Handbook is complete and accurate. The user of this Service Handbook must assume all risks of personal injury and/or damage to the controller product while servicing the controller product for which this Service Handbook is intended. [. . . ] Unit automatically goes into download mode and awaits flash update. Error Performing flash memory self-tests Error Execute flash update. Awaiting print jobs sometime after power-on completes. Awaiting print jobs. Some printer interface error. Error Check connection between the network interface card and print controller. Power off and move jumper to OFF position. Green LED blinks rapidly. Green LED alternately blinks with amber indicator. Has lost its NetWare connection to file server. Has been reset to factory defaults. Error Finished power-on sequence. Error Network Interface Card 3-1 Chapter 3 Troubleshooting I Status Page The Status page report is sent as a print job to the printer when the network interface card is started up completely. The Status Page described on the next page as an example shows the configuration of the network interface card immediately before the report is printed. It is strongly recommended that you review this report immediately after installation and any time the setup has been changed. If the report does not include a protocol that was configured, check that the procedure was done properly. 3-2 Network Interface Card Chapter 3 Troubleshooting An example of Status Page -----------------------------------------------------------------------------------------------------------------------Unit Serial No: 123456 Network Address: 00:11:22:33:44:55 Network Topology: Ethernet Network Speed: 100 Megabits Novell Network Information Print Server Name: KON_123456 Password Defined: No Preferred Server Name not defined Directory Services Context not defined Frame Type: 802. 2 On 802. 3 Peer-to-Peer Information Frame Type: 802. 2 On 802. 3 Network ID: 0 TCP/IP Network Information Frame Type: Ethernet II Subnet Mask: 255. 0. 0. 0 DNS Address: 0. 0. 0. 0 AppleTalk Network Information Frame Type: 802. 2 SNAP On 802. 3 Protocol Address: Net Number 65384 Preferred AppleTalk Zone: enabled Connector: RJ45 Version: 05. 56 enabled enabled Protocol Address: Not Configured Default Gateway: 0. 0. 0. 0 enabled Node Number 224 Default Zone Socket Number 129 -----------------------------------------------------------------------------------------------------------------------Novell inactive Peer-to-Peer Connection Information Printer Name: KON_123456 AppleTalk Connection Information AppleTalk Printer Name: KON_123456 TCP/IP Connection Information Port Number : 10001 ------------------------------------------------------------------------------------------------------------------------ Network Interface Card 3-3 Chapter 3 Troubleshooting I Resetting the network interface card to Factory Default You can cause the network interface card to restore all parameters to factory default values, so the Network Interface Card appears just as it came from the factory. You may choose to do this when the Network Interface Card is moved to a new location where the environment (NetWare file servers, IP subnets, and so on) is different. This process is called "Restore Factory Defaults". However, if network access is not possible, another method described in [Chapter 4 Appendices]-[Jumpers] is available. Resetting to factory default means that the network interface card loses all data such as names and IP address. It does not lose its serial number and MAC address. 3-4 Network Interface Card Chapter 3 Troubleshooting I How to Diagnose Problems Use the following list to determine the cause of printing problems: 1. Does the LCD panel of copier display an error message?Make sure the printer is operating properly by causing it to generate a test page. See your printer's User's Guide for instructions on generating a test page. Is the printer on-line (green LED should light) about 2 minutes after power-on ?Nothing will print if printer is not on-line. Did you get a network interface card status page?On power-up, the network interface card sends a status page which contains information that can be useful for troubleshooting. Keep the status page available until a problem is resolved. Check the status report to see what protocols are enabled and active. See the appropriate chapter to confirm that you have installed and configured your network protocol correctly for the network interface card. [. . . ] 4-1-1 Rewriting the firmware via the network . . . . . . . . . . . 4-1-1 Rewriting the firmware via the parallel port . . . . . 4-1-2 F Factory Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4, 4-3 File Server Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1-1 Flash ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]