User manual LOGMEIN RESCUE 2010 BROCHURE

[. . . ] Support PCs, Macs and smartphones Connect. Solve. The Complete On-Demand Remote Support Solution LogMeIn Rescue is an on-demand remote support solution built for the IT helpdesk that unites ease of use and security while helping to reduce your IT support costs. [. . . ] · · · · Quickly and easily connect and manage remote user sessions anywhere, anytime Solve problems quickly with fast remote control and file transfer Use Technician Screen Sharing to perform ad-hoc training Troubleshoot with a complete systems diagnostics toolkit Take Your Support Services to Another Level LogMeIn Rescue enables companies to provide top-quality support services that boost end-user satisfaction and help drive growth while reducing support costs. Once you use LogMeIn Rescue, it's obvious that it was built specifically for remote support. Comprehensive diagnostics are key ­ we can now get all customer computer information in a single click. Michael Sundberg, director of technology training and support, Commonwealth Financial Get an Instant Free Trial of LogMeIn Rescue Visit www. LogMeInRescue. com `` Improve Technician Productivity Resolve IT issues without adding hardware or support staff. LogMeIn Rescue streamlines on-demand support and helps increase the capacity to conduct more support sessions in less time while using fewer resources. Quick Deployment Sets up in minutes so technicians can begin sessions immediately. Fast Connections End users start support sessions via PIN code, email, SMS messaging, a one-click Calling Card desktop icon, embedded website links, or through a web-based chat interface. Immediate Escalation Collaborate with additional technicians to troubleshoot a single problem quicker and enable a more seamless transfer. Real-Time Analysis Monitor technicians with real-time reports to track activity and improve productivity. Lower support costs while improving end-user satisfaction With on-demand remote support from LogMeIn, you can help boost end-user satisfaction without raising the cost of IT support, and enhance the customer experience through high-value support. Built for support managers, too. The Administration Center allows support managers to assign permission levels to different technician groups. It features an extensive reporting system to audit activity, such as missed sessions that were never picked up, technician activity and post-session customer feedback. The Administration Center allows department heads to monitor and manage their teams to boost productivity, exceed end-user satisfaction benchmarks and help reduce operational costs. · Increase first-call resolution: Features like multi-session handling, instant chat and technician collaboration help reduce escalations to level 2 support and solve more issues on the first call. · Decrease average call-handle times: Advanced diagnostic, collaboration and reporting tools accelerate problem identification and resolution. · Reduce costly device returns: Diagnostic tools, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns. Boost Customer Satisfaction LogMeIn Rescue enables technicians to complete sessions faster and on the first call. They connect to end users quickly and securely, saving time with instant access to end-user information. Fast Diagnosis Accelerate problem resolution with a snapshot view of systems. Drive Business Growth LogMeIn Rescue allows administrators to quickly configure features and users today and modify them on the fly as needs change. [. . . ] LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary and the Netherlands, and on the web at www. LogMeIn. com. TollFree:1-866-478-1805·www. LogMeIn. com © 2009 LogMeIn, Inc. [. . . ]