User manual MAXENT MX-32X3

[. . . ] This limited warranty commences on the date of purchase and entitles you to parts, excluding expendable parts, and a repair labor warranty as indicated. Products sold and used for commercial applications have a limited ninety (90) day warranty for all parts and labor. Your sales receipt, showing the date of purchase is your proof of purchase date. During the warranty period, Regent USA will repair or replace defective parts with new or, at Regent USA's option, serviceable used parts that are equivalent to new parts in performance. [. . . ] You must contact Regent USA Technical Support Center at 1-888-373-4368. Regent USA or Regent USA Technical Support Center will attempt to resolve technical issues over the phone. If telephone resolution is not possible, Regent USA or Regent USA Customer Service Center will then issue a Return Materials Authorization ("RMA") number to be used as a means of identifying the product returned. RMA authorizations and numbers are valid for fifteen (15) business days and void thereafter 4. You must return the product to Regent USA or unless otherwise directed by Regent USA to a Regent USA Authorized Service Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges associated with transportation of the Regent USA product. In addition, you are responsible for insuring any Product shipped or returned and assume the risk of loss during. All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a description of the Regent USA product symptom and (iii) proof of the place and date of purchase. The RMA number must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in secure packaging to avoid any shipping damages. Regent USA and Regent USA Authorized Service Provider reserve the right to refuse and return, freight collect, Products (i) that are not covered by Regent USA's warranty; or (ii) for which there is no trouble found. Products delivered to Regent USA or a Regent USA Authorized Service Provider with an expired RMA may be refused and returned to the customer freight collect. Regent USA or Regent USA Authorized Service Provider will use its best efforts to service Products within 30 business days after Regent USA's or Regent USA Authorized Service Provider's receipt of the Products at its warehouse facilities located at California, USA, or some other location identified by Regent USA. The customer may designate only one location within the continental Untied States for return shipments. Regent USA and Regent USA Authorized Service Provider are not responsible for shipping or other delays beyond their control. Refund policy is depended on the sales term between end users and resellers/retailers. Regent USA will only provide repair or replacement services to end-users. Out of Warranty · If the warranty has expired, Sampo will still repair or service your product for a fee. The request for service will be held until payment for all repairs are received in full. Damages · All damages must be reported IMMEDIATELY and no later than 7 days after receipt of the product. Customer must stipulate on the receiving freight bill that there is visual damage to the carton and/or the goods when delivered. It is the customer's responsibility to inspect all freight for concealed damage before signing for release. [. . . ] The unit needs to be insured by customer. o Freight is single destination, ground floor delivery. Certain residential delivery may be extra. Refurbished/Demo units carry a one (1) year parts and 90-days labor warranty and is for repair only. [. . . ]