User manual MCAFEE VIRUSSCAN PROFESSIONAL EDITION 7.0

[. . . ] PRODUCT GUIDE McAfee Vir usScan Professional Edition VERSION 7. 0 COPYRIGHT © 2001, 2002 Networks Associates Technology, Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Network Associates, Inc. TRADEMARK ATTRIBUTIONS ACTIVE SECURITY, ACTIVE SECURITY (IN KATAKANA), ACTIVEHELP, ACTIVESHIELD, ANTIVIRUS ANYWARE AND DESIGN, BOMB SHELTER, CERTIFIED NETWORK EXPERT, CLEAN-UP, CLEANUP WIZARD, CNX, CNX CERTIFICATION CERTIFIED NETWORK EXPERT AND DESIGN, CYBERCOP, CYBERCOP (IN KATAKANA), CYBERMEDIA, CYBERMEDIA UNINSTALLER, DESIGN (STYLIZED N), DISK MINDER, DISTRIBUTED SNIFFER SYSTEM, DISTRIBUTED SNIFFER SYSTEM (IN KATAKANA), DR SOLOMON'S, DR SOLOMON'S LABEL, ENTERPRISE SECURECAST, ENTERPRISE SECURECAST (IN KATAKANA), EZ SETUP, FIRST AID, FORCEFIELD, GMT, GROUPSHIELD, GROUPSHIELD (IN KATAKANA), GUARD DOG, HELPDESK, HOMEGUARD, HUNTER, ISDN TEL/SCOPE, LANGURU, LANGURU (IN KATAKANA), M AND DESIGN, MAGIC SOLUTIONS, MAGIC SOLUTIONS (IN KATAKANA), MAGIC UNIVERSITY, MAGICSPY, MAGICTREE, MCAFEE, MCAFEE (IN KATAKANA), MCAFEE AND DESIGN, MULTIMEDIA CLOAKING, NET TOOLS, NET TOOLS (IN KATAKANA), NETCRYPTO, NETOCTUPUS, NETSCAN, NETSHIELD, NETSTALKER, NETWORK ASSOCIATES, NETXRAY, NOTESGUARD, NUTS & BOLTS, OIL CHANGE, PC MEDIC, PC MEDIC 97, PCNOTARY, PGP, PGP (PRETTY GOOD PRIVACY), PRETTY GOOD PRIVACY, PRIMESUPPORT, RECOVERKEY, RECOVERKEY - INTERNATIONAL, REGISTRY WIZARD, REPORTMAGIC, RINGFENCE, ROUTER PM, SALESMAGIC, SECURECAST, SERVICE LEVEL MANAGER, SERVICEMAGIC, SMARTDESK, SNIFFER, SNIFFER (IN HANGUL), SNIFFMASTER, SNIFFMASTER (IN HANGUL), SNIFFMASTER (IN KATAKANA), SNIFFNET, STALKER, SUPPORTMAGIC, TIS, TMEG, TNV, TVD, TNS, TOTAL NETWORK SECURITY, TOTAL NETWORK VISIBILITY, TOTAL NETWORK VISIBILITY (IN KATAKANA), TOTAL SERVICE DESK, TOTAL VIRUS DEFENSE, TRUSTED MAIL, UNINSTALLER, VIREX, VIRUS FORUM, VIRUSCAN, VIRUSSCAN, WEBSCAN, WEBSHIELD, WEBSHIELD (IN KATAKANA), WEBSNIFFER, WEBSTALKER, WEBWALL, WHO'S WATCHING YOUR NETWORK, WINGAUGE, YOUR E-BUSINESS DEFENDER, ZAC 2000, ZIP MANAGER are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. [. . . ] You must have administrative rights to install this software. 2 Insert the McAfee VirusScan Professional Edition CD in to your computer's CD-ROM drive. If the Installation Wizard does not automatically display, go to Step 3. Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. a 3 From the Windows Start menu, select Run. Type <X>:\SETUP. EXE in the text box provided, then click OK. b 4 Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted files. To search for the correct files on your hard disk or CD-ROM, click Browse. a Before proceeding with the installation, Setup first checks to see whether your computer has the Microsoft Windows Installer (MSI) utility running as part of your system software. If your computer runs Windows XP, the current version of MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. When your computer restarts, Setup will continue from where it left off. b 5 Refer to steps displayed on the Installation Wizard to complete your installation. Product Guide 19 Installing McAfee VirusScan Professional Edition NOTE If your computer does not have the required fonts to view the End User's License Agreement (EULA), then you may locate the appropriate EULA on your McAfee software installation CD. You must read and agree to the terms of the agreement to complete your installation. 20 McAfee VirusScan Professional Edition Installing McAfee VirusScan Professional Edition Troubleshooting installation problems A failed installation can cause software problems that are difficult to track down. The major causes of installation failure are: n n n Attempting to install while other software is running. Temporary files that conflict with the installation. Hard drive errors. Follow the procedure outlined below to minimize the affect that these common conditions may have on your installation. Step 1: Close other software Disable all software running in the background: 1 Hold down the Ctrl and Alt keys on your keyboard, and then press the Delete key once. Click End Task for every item on the list except Explorer. Repeat steps 2 and 3 until you've closed everything except Explorer. When you see only Explorer in the Close Program dialog box, click Cancel. 2 3 4 Step 2: Remove temporary files Delete the contents of the Windows Temp folder: 1 Double-click the My Computer icon on your desktop. You are now viewing the contents of your hard drive. In the Windows folder, double-click the Temp folder. In the menu, click Edit, then click Select All. All of the items in your Temp folder are highlighted. Press the Delete key on your keyboard to delete the files. [. . . ] At that time, you can download and apply the updates to your products. Instant Updater features n Auto Update is Instant Updater's default setting. Instant Updater silently checks for, and as appropriate, applies product updates while you are connected to the Internet. Occasionally, Instant Updater may ask you to restart your computer to apply the updates. Auto Update checks for updates daily to ensure that your McAfee product, product content, and related elements such as the virus scan engine and DATs are current. Product Guide 49 Updating McAfee VirusScan Professional Edition n Auto Inquiry: If Auto Inquiry is enabled, it allows you to receive notification of product updates while connected to the Internet. [. . . ]