User manual MICROTEK GNC BR BRZLVL XX02

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Detailed instructions for use are in the User's Guide.

 [. . . ] Know your options
This Microtek Bronze SelectSupport service guide has been created with you in mind. We want you to be able to find the support option that best suits your needs.  [. . . ] All other trademarks or registered trademarks are the property of their respective holders. 

Copyright © 2002 Microtek Lab,  Inc. 219-20-520034 I49-3305

Third-party software support
For technical support or any questions you have on the software that may be included with your Microtek product,  please contact the companies listed below. 

Installation support options
Automated support
Designed to save you time,  the newest addition to the Microtek support team is an intelligent knowledge base system that automatically responds to your email. Simply send an email,  no message necessary,  to the address below and follow the instructions when you receive a reply. helpdesk@support. microtek. com

Need help after 90 days?
Installation support & discontinued models
After your complimentary support period ends,  you still have the option to call our consulting group for assistance on a pay-per-use basis. The MLI Consulting Group supports all of Microtek's discontinued models as well. For a flat fee you can talk to our experts in scanning and digital imaging technology. Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm MLI Consulting Group PC: MLI Consulting Group Mac: 310-687-5921 310-687-5922

ABBYY® Software House
ABBYY® FineReader® Sprint

ScanSoft®,  Inc. 
ScanSoft® TextBridge® Pro

Phone: 510-226-6719 Website: www. abbyyusa. com

Phone: 408-395-8319 Website: www. scansoft. com

Web support
Log onto our website 24 hours a day to access FAQs,  installation tips,  drivers and technical support issues. www. support. microtek. com

Above and beyond
General consulting
The MLI Consulting Group consists of highly trained technical professionals. As a Microtek customer you have access to this group not only for installation assistance,  but for other technical consulting questions as well!The MLI Consulting Group is available for general consulting such as assistance in using advanced features of your included software,  saving web ready graphics,  color correction,  etc.  [. . . ] Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm Basic Install PC Support: Basic Install Mac Support: 310-687-5911 310-687-5912

Phone: 800-87-ADOBE Website: www. adobe. com

Phone: 310-896-6391 Website: www. ulead. com

90-day advanced troubleshooting MGI® Software Corp. 
MGI® PhotoSuite® III SE

Phone: 905-764-7291 Website: www. mgisoft. com

Within the first 90 days of purchase,  advanced troubleshooting assistance is available through our group of expert technical advisors in the MLI Consulting Group on a pay-per-use basis. Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm MLI Consulting Group PC: MLI Consulting Group Mac: 310-687-5921 310-687-5922

For a complete summary of services,  see back page.  [. . . ]

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