User manual MOTOROLA IDEN WIRELESS DATA SERVICES

[. . . ] MotorolaTM iDEN® Wireless Data Services for WindowsTM 95, WindowsTM 98, WindowsTM NT, WindowsTM 2000, WindowsTM ME, and WindowsTM XP User's Guide @NTN1710E@ NTN1710E Wireless Data Services About Wireless Data Services . 5 Verifying and Installing Dial-Up Networking . 5 Verifying and Installing the TCP/IP Protocol . 34 Setting Up Your Computer and Phone for Packet Data Services 34 Verifying Modem Installation . [. . . ] See "Configuring Communications Software" on page 58. Make sure that the S0 register contains a value other than 0 (zero) by issuing an AT&V command. You can also explicitly set ATS0=x from the software's command mode where x is any number between 1 and 255. Make sure that the S7 register contains a value greater than or equal to 60 by issuing an AT&V command or by explicitly setting ATS7=x where x is any number between 1 and 255. Garbage appears on the computer screen. No characters are displayed on the computer screen. The phone does not auto-answer incoming data calls (not default operation). The NO CARRIER message displays when the phone attempts data calls. 60 Troubleshooting Table 2: Identifying Symptoms Symptom Data that is received is unrecognizable. Troubleshooting Tips Make sure that flow control is set to RTS/ CTS (that is, hardware flow control is enabled) in the communication software and set to &K3. See "Configuring Communications Software page 58. Make sure that flow control is set to RTS/ CTS (that is, hardware flow control is enabled) in the communication software and set to &K3. See "Configuring Communications Software page 58. Make sure that: · Drop DTR on Hang-Up is enabled in the communication software. · The hang-up string setting is "+++ATH". Check the signal strength icon to be sure the signal is not weak. Data is intermittently lost. The phone does not respond to a hang-up command from the software's command mode. The phone seems to respond more slowly than normal and/or drops connections occasionally. Software reports various modem initialization errors when it attempts fax calls. Make sure that: · The phone is switched on. · The cable is connected properly. · The cable is connected to the correct port and that this is the same port specified for use in your communication software. · You subscribed to the Data feature with your iDEN carrier. · The baud setting on the phone matches the baud setting in your software. · A generic Class 2 fax/modem is selected in the communication software. · The computer port's baud rate is locked at the recommended 19200 setting as specified in the installation instructions. · The RTS/CTS flow control is enabled in the fax application and set to &K3. 61 Wireless Data Services Table 2: Identifying Symptoms Symptom Images transmitted/ received are of poor quality Troubleshooting Tips Ensure that the RTS/CTS flow control is enabled in the communication software and set to &K3. See "Configuring Communications Software page 58. 62 Troubleshooting Error Messages While making or receiving data calls, you might receive error messages on your phone display or on the computer screen. Refer to the following list before contacting your carrier. Table 3: Error Messages Message Explanation In the Software Application BUSY The number that you called is busy; the phone is ready for another command. [. . . ] Provides the capability to locate you on the network at all times. An electronic device enabling digital data to be sent over analog transmission facilities. Converts a digital signal to analog and back to digital again. It is not lost when the power is turned off. [. . . ]