User manual MOTOROLA SURFBOARD SB4000

[. . . ] SURFboard SB4000 User Guide High-Speed Access to the Internet TM SURFboard Cable Modem R Regulatory Information Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. [. . . ] When the IP address is acquired, the IP Configuration information displays on your screen. 5 Type Exit and then press Enter. Home Print X Exit 19 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal SB4000 Diagnostics The StormWatch SB4000 Diagnostics is a useful tool that provides information your cable service provider may need to help you resolve operating issues. Information on these screens can be viewed but not changed. Installing the Diagnostics 1 2 3 Insert the SB4000 CD-ROM into the CD drive. Click I Agree on the Diagnostic Software License Agreement window and then I Agree again. Select Destination Location and then click Next. Select Program Folder and then click Next 4 5 The Diagnostic program loads and guides you through the steps of viewing the operational status screens. Home Print X Exit 20 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Data Information about the current operation status of the SB4000 is found under the Operational Data windows. There are three tabs: Operational Information, Operational Status, Operational Statistics. They contain information on hardware and software, current system status, and cable modem operating statistics. Operational Information This screen provides IP and Mac addresses, software and hardware versions, and the cable modem serial number. Home Print X Exit 21 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Status This screen provides the current operational status of the SB4000. This information is helpful for your cable service provider when diagnosing operating problems. Home Print X Exit 22 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Statistics This screen displays the last time the SB4000 was restarted - soft reset or hard reset. The cable modem status lights (top to bottom) indicate: Red Yellow Green Failure to register; check event log. DHCP/TOD/TFTP registration with the DOCSIS headend. Registered and operational. Home Print X Exit 23 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Troubleshooting This information helps you to solve a problem quickly. If you continue to experience difficulties, refer to the SB4000 Diagnostics and call your cable service provider. The Problem Cannot receive or send data Possible Solution ! If you subscribe to cable TV, check that you are receiving your regular TV channels, and that they are clear. Check that the coaxial cable is securely connected to the cable modem and wall outlet. Check the IP address following the steps in Verifying Your IP Address. Call your cable service provider if you do not have an IP address or if your IP address is: - 192. 168. 100. 11 - 169. 254. 0. 0 !! Cannot view User Guide CD video ! Check that Acrobat Reader 4. 0 is installed and selected. Home Print X Exit 24 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal The Problem Cannot contact your Internet service PC failed to detect a cable modem Possible Solution ! Windows may generate a temporary IP address: 192. 168. 100. 11. Repeat Installing Your PCI Driver instructions. Be sure the cable modem is firmly seated in the PCI expansion slot. After re-installing your PCI driver and your PC still fails to detect it, call your cable service provider or PC manufacturer. This indicates the cable modem has not registered with the cable service provider. If it is still yellow, call your cable service provider. This indicates the cable modem has failed to register with the cable service provider. [. . . ] The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision ©(1)(ii) of The Rights in Technical Data and Computer Software clause at 52. 227-7013. The contractor/manufacturer is General Instrument Corporation, d/b/a the Broadband Communications Sector of Motorola, Inc. , 101 Tournament Drive, Horsham, PA 19044. Motorola BCS warrants to the original customer that the Product (including firmware, but excluding any executable code Software provided with the Product) will be free from defects in materials and workmanship under normal use. Motorola BCS warrants that executable code Software provided with the Product will perform substantially as described in its documentation; however, Motorola BCS does not warrant that such Software will perform error free or without bugs. [. . . ]