User manual NETGEAR PROSUP ROW DS

[. . . ] ProSupport Service Offerings NETGEAR understands that the integrity of your network directly impacts the success of your business. [. . . ] · 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues. · Express hardware replacement for arrival within next business day (NBD). * This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue. · Escalation management with Plan of Action (POA). · Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases. · Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements. XPressHW NETGEAR's XPressHW provides basic hardware support and next-business day hardware replacement for customers who are seeking to protect their hardware investment. · In the event of a hardware failure, NETGEAR will expedite delivery of a replacement hardware for next business day arrival. * · Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements. ProSupport Service Offerings Please refer to the ProSupport Part Number for each ProSafe Product CATEGORY 1 Model Product Description OnCall 24x7 XPressHW FS108 FS108P FS116 FS116P FS524 FS726T FS726TP FS728TS FS750T2 FS752TS FSM726 FSM726S FVG318 FVL328 FVS114 FVS124G FVS318 FVS338 FWAG114 FWG114P GS105 GS108 GS116 GS516T GS524T GS716T GS724T JFS516 JFS524 JGS516 JGS524 JGS524F WAG102 WAG302 WG102 WG302 ProSafe 8 Port 10/100 Desktop Switch ProSafe 8 Port 10/100 Desktop Switch w/4 Port PoE ProSafe 16 Port 10/100 Desktop Switch ProSafe 16 Port 10/100 Desktop Switch with 8 Port PoE ProSafe 24 Port 10/100 Rackmount Switch ProSafe 24 Port 10/100 Smart Switch with 2 Gigabit Ports ProSafe 24 Port 10/100 Smart Switch with 2 Gigabit Ports and 12 Port PoE ProSafe 24 Port 10/100 Stackable Smart Switch with 4 Gigabit Ports ProSafe 48 Port 10/100 Smart Switch with 2 Gigabit Ports ProSafe 48 Port 10/100 Stackable Smart Switch with 4 Gigabit Ports ProSafe 24 Port 10/100 L2 Managed Switch with 2 Gigabit Ports ProSafe 24 Port 10/100 L2 Managed Stackable Switch with 2 Gigabit ports ProSafe 802. 11g Wireless VPN Firewall 8 ProSafe VPN Firewall 100 w/8 Port 10/100 Switch ProSafe VPN Firewall 8 w/4 Port 10/100 Switch ProSafe Gigabit VPN Firewall 25 w/4 Gigabit Port and Dual WAN 10/100 Port Switch ProSafe VPN Firewall 8 w/8 Port 10/100 Switch ProSafe VPN Firewall 50 w/8 Port 10/100 Switch and Dial Back-up ProSafe Dual Band Wireless VPN Firewall w/4 Port 10/100 Switch ProSafe 802. 11g Wireless VPN Firewall w/4 Port 10/100 Switch and USB Print Server ProSafe 5 Port Gigabit Desktop Switch ProSafe 8 Port Gigabit Desktop Switch ProSafe 16 Port Gigabit Desktop Switch ProSafe 16 Port Gigabit Rackmount Switch ProSafe 24 Port Gigabit Rackmount Switch ProSafe 16 Port Gigabit Smart Switch ProSafe 24 Port Gigabit Smart Switch ProSafe 16 Port 10/100 Rackmount Switch ProSafe 24 Port 10/100 Rackmount Switch ProSafe 16 Port Gigabit Rackmount Switch ProSafe 24 Port Gigabit Rackmount Switch ProSafe 24 Port Gigabit Rackmount Switch with 2 SFP Ports ProSafe Dual Band Wireless Access Point ProSafe Dual Band Wireless Access Point ProSafe 802. 11g Wireless Access Point ProSafe 802. 11g Wireless Access Point PMB0331 PMB0331-100 (Australia) PRR0331 PRR0331-100 (Australia) CATEGORY 2 Model 4500 Great America Parkway Santa Clara, CA 95054 USA Phone: 1-888-NETGEAR E-mail: info@NETGEAR. com www. NETGEAR. com Product Description OnCall 24x7 XPressHW ©2006 NETGEAR, Inc. NETGEAR, the NETGEAR logo, Connect with Innovation, Everybody's connecting, the Gear Guy logo, IntelliFi, ProSafe, RangeMax and Smart Wizard are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. [. . . ] Calls must be received by the following cutoff time for NBD hardware replacement delivery: US/Canada ­ 6 PM (EST), UK/Ireland ­ 2 PM, Central Europe ­ 3 PM, Australia (EST) ­ 5 PM D-ProSupport-03-ROW FS752TPS FSM7326P FSM7328S FSM7352S FSM750S FVX538 GS748T GSM7212 GSM7224 GSM7312 ProSafe 48 Port 10/100 Stackable Smart Switch with 4 Gigabit Ports and 24 Port PoE ProSafe 24 Port 10/100 L3 Managed Switch with 2 Gigabit Ports and 24 Port PoE2 ProSafe 24 Port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports ProSafe 48 Port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports ProSafe 48 Port 10/100 L2 Managed Stackable Switch with 2 Gigabit ports ProSafe VPN Firewall 200 w/8 Port 10/100 and 1 Port Gigabit Switch ProSafe 48 Port Gigabit Smart Switch ProSafe 12 Port Gigabit L2 Managed Switch ProSafe 24 Port Gigabit L2 Managed Switch ProSafe 12 Port Gigabit L3 Managed Switch PMB0332 PMB0332-100 (Australia) PRR0332-100 CATEGORY 3 Model Product Description OnCall 24x7 XPressHW FSM7352PS GSM7248 GSM7324 GSM7328S ProSafe 48 Port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports w/48 Port PoE ProSafe 48 Port Gigabit L2 Managed Switch ProSafe 24 Port Gigabit L3 Managed Switch ProSafe 24 Port Gigabit L3 Managed Stackable Switch with 4 10 Gigabit Ports PMB0333 PMB0333-100 (Australia) PRR0333-100 CATEGORY 4 Model Product Description OnCall 24x7 XPressHW GSM7352S ProSafe 48 Port Gigabit L3 Managed Stackable Switch with 4 10 Gigabit Ports PMB0334 PMB0334-100 (Australia) N/A [. . . ]