User manual NORTEL M2216ACD QUICK REFERECE GUIDE

[. . . ] Nortel Knowledge Network Meridian Digital Telephones and Options M2006 M2008/M2008HF M2616 M2216ACD M2016S Secure Set Quick Reference Guide Enterprise Solutions Documentation Introducing your Meridian Digital Telephone Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the administrator is the Special Prefix Code (SPRE) which you need in order to use some features. For other features, the SPRE is optional. [. . . ] This feature is not available in all market regions or on MSL-100 systems. Check with your system administrator for availability and information on local laws governing the use of this feature. To activate group listening: Group Listen G To turn group listening off: Group Listen or G 7 º º While on a call, press the Group Listen Key. Press the Group Listen Key again or Replace the handset. Handling Calls Handling Calls Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: 1. Dial the DN that you want to forward your calls to. To cancel Call Forward: 3. The LCD indicator º turns off. To reinstate Call Forward to the same number: Press Forward twice. The LCD indicator º turns on again. To display the number to which you are currently forwarding your internal calls (on telephones equipped with an appropriate display): oe 1. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call. 8 Handling Calls To answer an incoming call during a telephone call: To return to your first telephone call: 1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone call. Press Call Wait to answer the incoming call. Press Hold if you want to put the second call on hold, or Release to end the second call. Press the DN Key associated with the first call. or ® 2637 To answer an incoming call during a telephone call without the Call Waiting Key: or ® 2637 1. If you don't have a Call Wait Key and you hear the Call Waiting tone, end your current call and Replace the handset or press Release. 2. When the telephone rings, press the DN Key beside the flashing LCD indicator º to answer the incoming call. Call Pickup Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: 1. Lift the handset or press a DN Key. or To answer a ringing call in another Call Pickup group: 2. Press Call Pickup, or dial SPRE + <. 1. Lift the handset or press a DN Key. or 9 2. Press Call Pickup, or dial SPRE + ·>. Meridian Display Option 3. Dial the pickup group number of the ringing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. ßor 2. Press DN Pickup, or dial SPRE + ·fi. 3. Dial the DN of the ringing telephone. Meridian Display Option The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use. [. . . ] The second three digits tell the number of ACD positions waiting for ACD calls (WAIT). The next three digits tell the number of ACD agents busy on non-ACD calls (DN). The final three digits show the number of vacant agent positions (LOGOUT). Press Release to clear the display. ® Display Queue Status Disp Queue ® 1. [. . . ]