User manual OKI MB451W MFP SETUP GUIDE

[. . . ] Improper Setup icons alert you to devices and operations that are not compatible with the printer. Trademarks Brother and the Brother logo are registered trademarks and BRAdmin Professional is a trademark of Brother Industries, Ltd. UNIX is a registered trademark of The Open Group. Apple, Macintosh, Quick Draw and LaserWriter are registered trademarks of Apple Computer, Inc. HP, Hewlett-Packard, Jetdirect and PCL are registered trademarks of Hewlett-Packard Company. [. . . ] Please note that you must install Runtime Environment 1. 4. 1 of the Java client software on your Macintosh®. 6-2 Network printing from Macintosh® Other sources of information 1 2 See Chapter 2 of this User's Guide to learn how to configure the IP address of the printer. Visit http://solutions. brother. com for more information on network printing. 6 6-3 7 Troubleshooting Overview This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions. brother. com. This chapter is divided into the following sections: General problems Network print software installation problems Printing problems Scanning and PC-FAX problems Protocol-specific troubleshooting Wireless network specific troubleshooting 7 General problems CD-ROM is inserted, but does not start automatically If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute setup. exe in the root directory of the CD-ROM. How to reset the Brother print server to factory default You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). See Restoring the network settings to factory default on page 4-28. My computer cannot find the machine/print server My machine/print server does not appear in the window of Remote Setup or BRAdmin Professional (BRAdmin Light) <For Windows®> Firewall setting on your PC may be rejecting the necessary network connection. For more information, see Check the following: on page 7-4. <For Macintosh®> Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model pull-down list of ControlCenter2. 7-1 Troubleshooting Network print software installation problems The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows®. The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X. (For a network with an Ethernet cable connection) Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User's Guide before installing the network print software or printer driver. (For a wireless network) Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User's Guide before installing the network print software or printer driver. Check the following: 7 1 2 Make sure that the machine is powered on, is on-line and ready to print. (3) On the left, right click My Network Places, click Properties, then right click Local Area Connection and click Properties. Under Internet Connection Firewall, verify that the box next to Protect my computer. . . If the box is selected, click the box to remove the check. (5) Once your firewall is disabled, try reinstalling the Brother software package. For instructions on how to install from the CD-ROM, use the Quick Setup Guide we have provided with the machine. (6) If the installation completed successfully, the Firewall on your computer was rejecting the necessary network connection. In this case, you will need to disable the Firewall on your computer whenever you install the network drivers. Note After the Brother software package is installed, enable again your Firewall. For instructions on how to re-enable your Firewall software, refer to your User's Guide or contact the Firewall software manufacturer. 7-4 Troubleshooting For Macintosh® (for a wireless network) Select again your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the ControlCenter2. 7 8 Move your PC closer to the Brother machine and try again. Reset the print server back to its default factory settings and try again. For the information how to reset to the factory default settings, see Restoring the network settings to factory default on page 4-28. 7 Printing problems Print job is not printed Make sure the status and configuration of the print server. Check following: 1 2 Make sure that the machine is powered on, is on-line and ready to print. [. . . ] 3-1 E Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 R RARP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7, 4-3, A-2 Remote Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6, 3-16 Restoring the network settings . . . . . . . . . . . . . . [. . . ]