User manual PACKARD BELL EN LM86

[. . . ] No part of this manual Packard Bell B. V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. [. . . ] Some malicious programs claim to stop spyware, but they are actually installing on your computer and will prevent real anti-spyware programs from operating correctly in the future. Like antivirus software, make sure you regularly run and update the program to keep your computer free of spyware. How Do I Know when my Computer Is at Risk? If your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not assume that every computer problem is caused by a virus!If you suspect your computer is infected, the first thing to do is update -if you have not already done so, and run your antivirus and anti-spyware software. DIAGNOSE & REPAIR We all experience problems with our computer from time to time so do not panic!Before calling us, please read the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the solutions proposed in the cases below may not be limited to that specific case and may be used to solve other computer issues. Check the latest fixes on www. packardbell. com. Our online Troubleshooter can help you find solutions in a few clicks! Top Troubleshooting Cases Have a look at the "symptoms" described below, see if they match the problem you encounter with your computer and follow the steps to fix the issue. Also remember to read our recommendations in the previous chapter ("Safe Computing", page 20) to get the most of your computer and prevent problems in the future. Nothing Displays on the Screen (page 22) The Screen Displays Applications, but They Crash or Run Erratically (page 23) Nothing Displays on the Screen Make sure that you have switched on both your computer and any external monitor. 22 - Quick Start & Troubleshooting Guide A screen saver may be active. 1. Remove any additional internal device you have installed. Note that if a third party installed a device, we advise you to refer to them to remove the device. Try to restart your computer and check that it works OK. Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please refer to the Limited Warranty section (page 28) before proceeding. If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages and unplug the power cord and remove the main battery before opening the chassis. Check the main battery: The Screen Displays Applications, but They Crash or Run Erratically When your programs run erratically, there are good chances that your operating system may not be functioning correctly. Please also check the recommendations on the previous case if the steps below do not help solve your problem. Does this happen with only one application? If you notice that a specific program does not work correctly, try uninstalling and reinstalling it. Helpdesk - 23 Are there updates available for the erratic application(s)? If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates. Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest updates. Miscellaneous Troubleshooting Keyboard & Mouse/Touchpad 1. The Numeric pad is disabled When the Num Lock key is active, the Numeric pad can be used to enter numbers, like the keyboard of a calculator. When the [Num Lock] key is not activated the keypad either functions as a second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards). My Keyboard Does Not Work On some computers, the Num lock icon is shown in the Notification Area or a LED on the keyboard indicates that it is enabled. [. . . ] 20 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Sound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]