User manual PACKARD BELL GRAFITE 3'5 EXTHD 640GB EU GARANZIA LIMITATA

[. . . ] "Service and Support" shall mean the support structure provided to the Customer by Packard Bell or its representatives through guided help information. Service and support is limited to the Country where the product was purchased and to the Warranty Period specified above. Specifically for Liquid Crystal Display ("LCD") screens: Packard strives to provide LCD display products which conform to industry standard quality levels. LCD screens use a technology based on pixels. [. . . ] A pixel is a combination of three sub-pixels (red, green and blue) that produce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens can be comprised of whole pixels or sub-pixels either going dark, staying permanently lit or flashing. Definition of the screen zone: The screen is divided into 2 zones as indicated in the picture. Zone A occupies the centre of the screen and represents 75% of the height and 75% of the width of the screen. Zone B occupies the rest of the screen. 1 - Packard Bell Limited Warranty 6943730001 HiSense LCDTV. fm Page 2 Friday, September 10, 2004 11:02 AM Bright dot: a dot appears bright and is always visible on the screen. Dark dot: a dot doesn't illuminate at all resulting in a black dot. Packard Bell will replace an LCD screen during the Warranty Period if it meets one of the following criteria: · The screen contains one or more bright dots. · The original proof of purchase of the Product; · Exact description of all failure messages; · If contact is made by phone, the Customer should be in front of the Product and this is turned on (if possible). A Packard Bell technician will provide Service & Support to diagnose and if possible correct the defect over the telephone. If the failure cannot be resolved by telephone support, Packard Bell will repair the Product as per the applicable service level to the Product. A procedure will be agreed upon between the Customer and the technician. Packard Bell reserves the right to charge parts and labour if Packard Bell discovers no defect or problem in the Product or if the Customer has not complied with one of the conditions set out in this section. 5. SERVICE & SUPPORT INTERVENTION If, to the sole opinion of the Packard Bell Service & Support technician, intervention is required, Packard Bell will, according to the technician's decision, repair or replace the Product, PROVIDED THAT the Customer has followed all procedures set out in this Limited Warranty. · The Customer packages the complete Product securely in the factory or equivalent packaging; · The Customer encloses a copy of the original proof of purchase (sales invoice) and any other relevant sales documentation; · The Customer encloses a detailed description of the problem with the Product; · An appointment with the Customer or any authorised representative will be arranged by Packard Bell for the collection and return of the Product at the agreed location; · Costs of transport, repair or replacement of defective parts and labour will be borne by Packard Bell. If the Customer or an authorised representative are not at the agreed location at the time and date of the appointment, the Customer may be charged for any subsequent visits. Packard Bell reserves the right to refuse to provide the service to any location at which, to Packard Bell's sole opinion, the safety of Packard Bell's technical representative or the ability to provide the Service & Support described herein would be jeopardised. Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part, when it has been sent to Packard Bell by the Customer without complying with the procedures defined in sections 4 and 5. 6. [. . . ] Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part, when it has been sent to Packard Bell by the Customer without complying with the procedures defined in sections 4 and 5. 6. TRANSFER OF WARRANTY In case of change of ownership of the Product, this contractual/limited warranty is transferable with the Product. Important: The new end-user will be entitled to the application of the remainder of the Warranty Period on the Product transferred under the condition that the new end-user must be in possession of the original proof of purchase of the Product. PackardBell Limited Warranty - 3 Pckard Bell limited warranty 6943730001 HiSense LCDTV. fm Page 4 Friday, September 10, 2004 11:02 AM 7. [. . . ]