User manual PACKARD BELL IMEDIA J2489 QUICK START & TROUBLESHOOTING GUIDE (FOR PORTABLE COMPUTERS)

[. . . ] Quick Start & Troubleshooting Guide TABLE OF CONTENTS Important Information Computer Basics 3 4 Playing Multimedia Files . . . . . . . . . . . . . . . . . . . . 24 Volume Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Safety and Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] If necessary, press [F8] to access the advanced startup options. Use the arrow keys to highlight Last Known Good Configuration and press [Enter]. If your computer does not function correctly after you have installed new programs, try uninstalling them. For software that was originally provided with your computer, click on `Start' > All Programs > Packard Bell - Security & Support > Smart Restore. For any additional software, click on `Start' > Control Panel > Programs and Features. Go back to previous restore point with Windows System Restore (see page 30). Disconnect or remove additional devices. Please read Removing additional external devices, Removing the battery and Removing additional internal hardware on page 39. Use the Packard Bell Troubleshooter on the Packard Bell Support Website. Our online Troubleshooter (http://troubleshooter. packardbell. com) is an easy-to-use tool that provides quick access to troubleshooting solutions. Answer a few questions and our smart engine will help you with the right solution. Helpdesk - 41 4. THE WINDOWS DESKTOP DISPLAYS, BUT THE OPERATING SYSTEM IS NOT STABLE Even when your computer starts successfully, you cannot go further and use your programs correctly. Ask yourself the following questions and try to find the solution to your problem with the answers proposed. Did you install new programs? Installing new software may cause conflict with your existing software. If your computer does not function correctly after you have installed new programs, try to uninstall them. For software that was originally provided with your Packard Bell computer, click on `Start' > All Programs > Packard Bell - Security & Support > Smart Restore. For any additional software, click on `Start' > Control Panel > Programs and Features. Did you notice strange behaviour in Internet browser or E-mail program?Most problems affecting Internet applications, and potentially your whole operating system are caused by malicious software propagated when you are connected. To check if your computer has been infected, run a check with your antivirus and anti-spyware programs. To be fully efficient, these protection programs must be up-to-date. Please refer to the Security chapter (page 32) to learn more about keeping your computer safe. Update your system files using Windows Update Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer running smoothly and up-to-date. Click on `Start' > All Programs > Windows Update. Select Check for updates and Yes when prompted to install any required software or device drivers. When you install a new hardware device, Windows usually detects it automatically and copies the appropriate files (drivers) to your computer to make it work. [. . . ] 6 Uninstalling software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Update Antispyware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Windows automatic updates . . . . . . . . . . . . . . . . . . . [. . . ]