User manual PANASONIC KX-TDE100

[. . . ] Pure IP-PBX Operating Manual Model No. KX-TDE100 KX-TDE200 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDE100/KX-TDE200: PMMPR Software File Version 1. 0000 or later Document Version: 2007-06 Feature Highlights IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labeling and/or Bluetooth R wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone). IP Proprietary Telephone IP Softphone You can install a software-based telephone (Panasonic IP Softphone) on your computer to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone. IP Softphone SIP Extension Consult your dealer Consult your dealer Cellular Phone Features This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions. Wireless System This PBX optionally supports a Portable Station (PS) system. [. . . ] You can also manually select "Not Ready" mode to temporarily leave an ICD group. Log-out Log-in Talk. Ready Wrap-up Not Ready To set Log-in/Log-out PT/SLT/PS ICD Group: Incoming Call Distribution Group 0 7 3 6 OR Log-out Log-in 1 Off-hook. Enter 736. Enter 0 or 1. ICD Group extension no. OR Specified C. Tone All Enter ICD Group extension number or On-hook. . Operating Manual 91 1. 3 Telephone Features and Operation PT/PS While on-hook ICD Group: Incoming Call Distribution Group ICD Group extension no. (Log-in/Log-out) OR Specified All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS 1 7 3 5 OR Not Ready Ready C. Tone 0 Off-hook. Enter 735. Enter 1 or 0. On-hook. To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode) PT/PS While on-hook (Wrap-up) Press red or flashing red Wrap-up. * 92 Operating Manual 1. 3 Telephone Features and Operation · · · · · · * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode. The Wrap-up button light shows the current status as follows: Off: Ready mode Red on: Not Ready mode Flashing red: Wrap-up mode In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups. The last remaining logged-in extension may not be allowed to log out, depending on system programming. The Supervisor extension can control the Log-in/Log-out status of other extensions. For more information, refer to "1. 3. 39 ICD Group Features--Log-in/Log-out Monitor and Remote Control". For information about other ICD group features, refer to "1. 3. 35 ICD GROUP FEATURES". · Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button. 1. 3. 39 ICD Group Features--Log-in/Log-out Monitor and Remote Control An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Logout status of incoming call distribution (ICD) group members with the lights of corresponding DSS buttons. The supervisor extension can change the Log-in/Log-out status of an extension by pressing the corresponding DSS button. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first. Operating Manual 93 1. 3 Telephone Features and Operation To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 739. 9 ICD Group extension no. Enter ICD Group extension number. C. Tone Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN. 31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Press "SPRVS". · While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group members indicate their status as follows: Off: Out of the ICD group. The extension user is ready to answer calls. Flashing green: Log-in mode (Not Ready). The extension user is not ready to answer calls. Red on: Log-out mode. To change the Log-in/Log-out mode 6-Line Display PT While monitoring the Log-in/Log-out status (DSS) Press desired DSS. 94 Operating Manual 1. 3 Telephone Features and Operation · Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) Log-in mode (Ready) Log-in mode (Ready) Log-out mode Log-out mode Log-in mode (Ready) For information about other supervisory features, refer to "1. 3. 41 ICD Group Features-- Supervisory". · 1. 3. 40 ICD Group Features--Manual Queue Redirection When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer. To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up. · The Hurry-up button light shows the current status as follows: Off: No waiting call. Flashing red: The number of calls exceeds the manual queue redirection level. For information about other ICD group features, refer to "1. 3. 35 ICD GROUP FEATURES". · Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a Hurry-up button. Operating Manual 95 1. 3 Telephone Features and Operation 1. 3. 41 ICD Group Features--Supervisory An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: Features Incoming Call Queue Monitor Description The supervisor extension can monitor the status of calls waiting in the queue to be answered. ( 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. [. . . ] (3 digits) ) 38 ) 1 2 0 Recording a Greeting Message for Each Time Mode ­ ­ ­ To record To play back To clear 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 0 # + 6 + extension no. 3 To leave a voice message directly to another extension's message box Listening to Voice Messages Left by Callers Redirecting Your Calls to Your Message Box ­ ­ ­ Both Calls ( Outside Calls ( Intercom Calls ( 712 ) 711 ) 710 ) 0 (Cancel)/ 2 (All Calls) + floating extension no. for the SVM feature*2 + #/ 3 (Busy) + floating extension no. for the SVM feature*2 + #/ 4 (No Answer) + floating extension no. [. . . ]