User manual PLEXTOR 12-20C

[. . . ] ---- CHAPTER 10 ---- Using CD-ROM Discs and Trays YOUR TASK: YOUR OBJECTIVE: YOUR METHOD: Learn how to handle, load, and care for your discs. Insert and eject discs properly so your drive operates without interruption. Practice loading discs into trays. Tray Loading and Operating 1) While the drive is powered up, push the Eject button. The tray drawer will slide out in 2--3 seconds. 2) Press the Eject button again and the tray will slide shut within 2--3 seconds. Note: We recommend you use the Eject button to close the tray in a smooth and secure manner. [. . . ] Plug a set of headphones or speakers that you know are good into the jack on the front of the drive. If you can now hear music, you may conclude that you do, in fact, have a bad audio cable. Symptoms · Cannot view Photo CD discs · Can read only first session of a multisession disc · Receive error messages while reading Photo CD images Your 12/20PleX drive is capable of reading Kodak Photo CD multisession discs if you use the appropriate device drivers and you run a Photo CD viewing program (e. g. , Magic Lantern, Kodak's Photo CD Access). 48 12/20PLEX OPERATION MANUAL CHAPTER 12 ---- Troubleshooting Possible Causes and Solutions Device Drivers Need to Be Updated Contact Plextor Technical Support for device driver information. Bad Photo CD Disc If you can see a list of files from your Photo CD (after issuing a DIR command), but cannot read them, or experience errors while reading them, you may have a bad Photo CD disc. If it works, you should have the defective disc replaced. Symptoms · · · · Invalid Drive Specification No Device Found No SCSI Interface Board Found, or No Response from SCSI Interface Board · No Drives in Use Additional Symptom Error Appears upon Initial Installation of the CD-ROM Drive and Device Driver Software Possible Causes and Solutions Improper SCSI Device Driver Installation Your computer needs a SCSI software device driver to link the SCSI interface board to the CD-ROM drive. If this driver cannot be loaded properly, an error message will normally be displayed on the screen. Watch as the CONFIG. SYS file executes, and look for an error message to appear. You can press the Control and S keys simultaneously to freeze the display in order to read the error message (use the Control and S combination again to continue). If the SCSI device driver cannot be loaded properly, either a software or hardware conflict exists. Software conflicts are generally caused by memory managers; hardware conflicts by two peripherals vying for the same DOS address space. Please read the next two paragraphs on software and hardware conflicts. Software Conflict with Other Device Drivers The SCSI interface board normally designates the CD-ROM driver as the first device driver loaded by the computer. If you do not have either of these versions, and plan to use DOS 5. 0 with MSCDEX. EXE Ver 2. 2 (or lower), you can resolve this conflict by doing the following: 1) Type the following line into your CONFIG. SYS file: DEVICE=C:\DOS\SETVER. EXE 2) Switch to the DOS prompt. 3) Type the following: SETVER MSCDEX. EXE 4. 01, then press the Enter key. Conflict Between MS-DOS 6. 0 and Microsoft's CD-ROM Extensions (file name: MSCDEX. EXE) Version 2. 21 (or Lower) MSCDEX. EXE ver. 2. 22 (or higher) must be used with DOS 6. 0. Use of an earlier version will result in an INCORRECT DOS VERSION message. You can find this file in your C:\DOS directory. If you previously had loaded MSCDEX. EXE ver. 2. 21 (or lower), your computer might still be recognizing this lower version rather than 2. 22 (or higher). To correct this problem, you must edit your AUTOEXEC. BAT file using a text editor or word processor. Your AUTOEXEC. BAT file will probably contain a line that looks something like this: C:\TSCSI\MSCDEX. EXE /D:TSLCD /M:10 In this example, ``C:\TSCI'' is the path to MSCDEX. EXE. The path name will vary depending on the type of SCSI device driver software you use. [. . . ] See the instruction manual for your SCSI interface board. Incorrect Version of Microsoft CD-ROM Extensions Version 2. 00 or higher of MSCDEX is required to read a High Sierra or ISO 9660 format disc. Symptom · Excessive Noise · Disc Heard Jumping · Excessive Vibration Additional Symptom CDR101 Error Message Possible Causes and Solutions Defective CD-ROM Disc A fingerprint, contaminants, or deep scratches on the disc's surface may prevent the drive from reading data. See Chapter 10 to learn how to clean CD-ROM discs. You should also review the low performance symptom discussed on the next page. [. . . ]