User manual PLEXTOR 12-20D

[. . . ] ---- CHAPTER 13 ---- Contacting Plextor's Technical Support Department YOUR TASK: Learn the variety of methods you can use to contact Plextor's Technical Support Department. Learn what information you should gather before contacting Plextor's Technical Support Department. Know how to get in contact with Plextor if you experience any problems installing or operating your 12/20PleX CD-ROM drive. Store Plextor's e-mail, Web site, phone, fax, and BBS numbers in a convenient location. [. . . ] If you had to use the Windows 95 disk or CD to get support for the controller, it may not have existed, or it may have loaded a non-SCAM capable version of the file. If the file did not exist, you will have to contact the SCSI controller manufacturer to obtain the necessary file (you might first look through your own stack of disks one more time). Once you have the correct file, you can then use the Windows 95 ``Add New Hardware Wizard'' to load it. If Windows 95 did load a file during the configuration process, AND you have another SCSI device besides your Plextor CD-ROM drive, then you probably have a conflict with your SCSI IDs. In other words, Windows 95 loaded a non-SCAM capable support file. The quick fix here is to leap out of the Plug and Play environment and reset the SCSI ID on one of your devices per the previous paragraph. Alternatively, you can find or obtain the SCAM capable file from the manufacturer of your SCSI controller. You will then need to copy that file to a Windows 95 subdirectory using Windows Explorer or the following DOS command: copy A:\filename. ext C:\windows\system\iosubsys The SCSI controller documentation should tell you which file to copy. If not, you should contact the technical support department of the SCSI controller manufacturer. If you cannot reach them, or they cannot help you, contact Plextor's Technical Support Department. 12/20PLEX OPERATION MANUAL 69 Appendix ---- Windows 95 Drivers Non-Plug and Play Installation Install Hardware Refer to the Operation Manual for instructions on installing your SCSI controller, cabling, and CD-ROM drive. If your non-PCI controller has Plug and Play features but your computer system is not supporting Plug and Play, you will need to disable the Plug and Play capabilities on your SCSI controller. Review the controller's documentation (check the Quick Start Guide or similar document first) to determine the location of the disable switch. You might want to familiarize yourself with the chapter on Termination in your drive's Operation Manual. However, the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable. Your CD-ROM drive ships from the factory with termination enabled, so everything should be fine. If you put another SCSI device between the controller and the drive, you need to make sure termination is disabled on that device. For external devices, if your drive is the last in a chain of devices, leave termination enabled. If it is not last in the chain, disable termination. Install Software After your CD-ROM drive and SCSI controller are installed, it is time to make the right software device driver file available to support your new controller. Turn on your computer and start up Windows 95, and your system should automatically detect and configure your SCSI controller. If you have just installed it, Windows 95 will then recognize that it does not have the right driver available. A dialog box named ``New Hardware Found'' appears, followed immediately by a dialog box named ``Insert Disk. '' At this point, click on ``OK'' in the ``Insert Disk'' dialog box and a second ``New Hardware Found'' dialog box will appear. It will ask you to insert the Windows 95 disk or CD. [. . . ] Over the past decade, SKC has developed a reputation as an innovator in compact disc and CD-ROM technology. In 1992 it was the second company to begin shipments of double speed CD-ROM drives. In 1994, it was the first company to begin shipments of half-height quad speed CD-ROM drives. In early 1995, SKC was the first company to ship a six speed CD-ROM drive. [. . . ]