User manual PLEXTOR 12X-4

[. . . ] Therefore, their ability to help you depends a great deal on your ability to help them. You must act as their eyes and ears as they try to diagnose and fix your problem. If you gather the information requested on the following page before you contact them, you will find that your problem can be resolved much more quickly. Plextor's Technical Support Department is available Monday through Friday, 6:30 a. m. [. . . ] 4) Call 800-886-3935 and select the technical support extension. Before You Call/FAX/Log On Please gather as much of this information as possible: The serial number of your CD-ROM drive (your serial number can be found both on the warranty card that accompanied the drive and on a label on the drive itself). The name and model number of your SCSI interface board (e. g. , Future Domain TMC-1610, Adaptec AHA-1515, Trantor T-130). The version of the software device drivers that came with your SCSI interface board (this typically is found on the label of the floppy disk which contains the device drivers). The version of the Windows, DOS, Mac, Novell, OS/2 or UNIX operating system you are using. The brand name and model number of your computer (e. g. , Dell 466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575). 64 12PLEX OPERATION MANUAL CHAPTER 13 ---- Contacting Plextor's Technical Support Department The type of VGA, Super VGA, or other graphics card you use. Brand name and model number of any other peripherals you have installed/ connected to your computer (e. g. , scanner, fax board, network board). Returns You must receive an RMA (Returned Materials Authorization) number from the Technical Support Department before any Plextor CD-ROM drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. We recommend that you insure your shipment, as Plextor cannot be held responsible for any damage that may occur during shipment. Helpful Contacts (Phone/FAX/BBS/Web) COMPANY Product Adaptec SCSI interface boards AMC Audio cables Basin Comp. SCSI interface boards Diamond Soundboards DPT SCSI interface boards DTC SCSI interface boards Future Domain SCSI interface boards FWB Mac device drivers Pacific Inter Connects Audio cables PHONE 408-945-8600 206-882-0587 800-238-4453 408-736-2000 407-830-5522 408-942-4000 714-455-8100 415-325-4392 408-654-0234 FAX 408-262-2533 BBS Web address 408-945-7727 www. adaptec. com 206-861-8391 ---cust. svc@amcdirect. com 818-598-0110 408-325-7000 407-260-5366 818-597-0275 408-524-9301 www. diamond. com 407-830-1070 www. dpt. com 408-942-4052 408-942-4010 www. datatechnology. com 714-253-0429 415-833-4653 408-982-9329 714-253-0432 www. adaptec. com ---www. fwb. com ---www. piccable. com Plextor 408-980-1838 408-986-1010 / 408-986-1569 Recommend SCSI soundboards, audio cables, and all other technical support needs www. support@plextor. com Trantor (see Adaptec listing) SCSI interface boards and Mac device drivers 12PLEX OPERATION MANUAL 65 ---- CHAPTER 14 ---- Specifications PX-12XSi Internal Disc Useable Formats CD-ROM Mode 1; CD-DA; CD-I; Video CD (MPEG); CD-ROM XA Mode-2, Form 1, Form 2; Photo CD CD Plus; CD-G, Karaoke 12 cm. & 74 min. ) Inner Track: 6360 rpm Outer Track: 2400 rpm 1800 KB/sec. ; Burst: 10 MB/sec. 220 ms 150 ms 105 ms 95 ms 512 KB Semiconductor Linear Motor Brushless Mode 1: 1 Block/1012 Bits; Mode 2: 1 Block/109 Bits DISC IN; Power ON/BUSY Automatic; standard caddy Stereo mini-jack, 0. 9V at 32 Ohms Wheel Knob Play, Forward, Skip Stop, Eject CD-ROM Mode 1; CD-DA; CD-I; Video CD (MPEG); CD-ROM XA Mode-2, Form 1, Form 2; Photo CD CD Plus; CD-G, Karaoke 12 cm. & 74 min. ) Inner Track: 6360 rpm Outer Track: 2400 rpm 1800 KB/sec. ; Burst: 10 MB/sec. 220 ms 150 ms 105 ms 95 ms 512 KB Semiconductor Linear Motor Brushless Mode 1: 1 Block/1012 Bits; Mode 2: 1 Block/109 Bits DISC IN; Power ON/BUSY Automatic; standard caddy Stereo mini-jack, 0. 9V at 32 Ohms Wheel Knob Play, Forward, Skip Stop, Eject PX-12XSe External Disc Diameter Rotational Speed at 12X Performance Data Transfer Rate Sync Async Access Speeds: Full stroke One-third Stroke Random Access Random Seek Data Buffer Optical Pickup Laser Slide Mechanism Spindle Motor Error Rate Front Panel Indicator (LED) Disc Loading Headphone Jack Volume Control Play Button Stop/Eject Button 66 12PLEX OPERATION MANUAL CHAPTER 14 ---- Specifications PX-12XSi Internal Rear Panel Power Supply Power Switch Interface Connector Audio Output DC +5V, 0. 9A (1. 0A Peak); DC +12V, 0. 7A (1. 8A Peak) ---SCSI, 50-Pin Header Type Analog Output, Molex Connector (P/N 50083-8014 4-pin) Use Molex Housing (P/N 51030-0430 4-pin) SCSI ID, Parity, Term, Test, Block, Eject ------- PX-12XSe External AC 100-240V 50/60 Hz. , 0. 3A (Auto Switching) Tumbler Type: 3A, 250V SCSI, Two 50-Pin High-density Connector Analog Output, RCA Jacks Jumper Switches DIP Switch Rotary Switch Environmental Conditions Operating Temperature Humidity Storage Temperature Humidity Dimensions and Weight Dimensions (W/H/D) Weight Reliability MTBF Caddy Loading Tray Loading ---Parity, Term, Test Block, Eject SCSI ID 0 to 45 degrees Celsius 20 to 80% Noncondensing --40 to 60 degrees Celsius 5 to 95% Noncondensing 5. 79" x 1. 64" x 7. 95" 2. 4 lbs. 100, 000 POH 200, 000 load cycles 10, 000 load cycles 0 to 45 degrees Celsius 20 to 80% Noncondensing --40 to 60 degrees Celsius 5 to 95% Noncondensing 7. 0" x 2. 24" x 12. 03" 5. 7 lbs. 100, 000 POH 200, 000 load cycles 10, 000 load cycles 12PLEX OPERATION MANUAL 67 ABOUT PLEXTOR Plextor is a subsidiary of the Shinano Kenshi Company (SKC), Ltd. SKC's roots stretch back to 1918, when it began to manufacture textiles in Japan's northern prefecture of Nagano. (Nagano, incidentally, will be the site of the 1998 Winter Olympics. ) SKC's involvement in the electronics industry started in 1962, when it diversified into the production of stepper motors for commercial audio products. SKC is now one of the world's largest manufacturers of small motors used in hard disks, floppy disks, tape drives, copy machines, video cameras----and your Plextor CD-ROM drive. Over the past decade, SKC has developed a reputation as an innovator in compact disc and CD-ROM technology. In 1992 it was the second company to begin shipments of double speed CD-ROM drives. [. . . ] In the event this product is found to be defective within the warranty period, PLEXTOR will, at its option, repair or replace the defective CD-ROM drive. This warranty is void if: a) the drive is operated or stored under abnormal use and maintenance conditions; b) if the drive is repaired, modified, or altered, unless such repair, modification, or alteration is expressly authorized in writing by PLEXTOR; c) if the drive is subject to abuse, neglect, lightning strike, electrical fault, improper packaging, or accident; d) if the drive is installed improperly; or e) if the serial number of the drive is defaced or missing. PLEXTOR will not, under any circumstances, be liable for direct, special, or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. [. . . ]