User manual PLEXTOR 412-4

[. . . ] Store Plextor's phone, fax, and BBS numbers in a convenient location. Keep your drive's serial number and a copy of your sales receipt handy as well. YOUR OBJECTIVE: YOUR METHOD: Our Technical Support Department will help you solve problems that relate specifically to your PlexWriter 4/12 drive. In many cases, a problem that appears to be caused by your CD-R drive actually originates in another part of your computer. In such instances our technical support staff will try to help you identify the part (e. g. , SCSI interface board) at fault and will refer you to the manufacturer of that part for further assistance. [. . . ] Send us e-mail at support@plextor. com or visit our Web site for answers to frequently asked questions. Log on to our BBS (2, 400/9, 600/14. 4/28. 8/MNP, V. 42bis) at 408-986-1569. You will find a great deal of useful information and software on our BBS. It includes: Device drivers for various SCSI interface boards and soundboards (available only to those who have purchased these boards directly from Plextor). Utilities to enhance the operation of your drive. Discussions of various technical problems you might encounter, with suggestions as to how you might fix or circumvent them. In addition, you can upload questions you have about the installation or operation of your PlexWriter 4/12 drive. A member of Plextor's technical support staff will respond to your question either by phone or e-mail. PX-R412CS OPERATION MANUAL 43 5. 75" x 8. 25" PLEX WRITER MANUAL Plextor Manual, Carla Williams 1/2/98 CHAPTER 12 ---- Contacting Plextor's Technical Support Department 3. Send a fax to the attention of the Technical Support Department at 408-9861010. Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem. It typically is useful if you also send a printout of your AUTOEXEC. BAT and CONFIG. SYS files. Call 800-886-3935 and select the technical support extension. Returns You must receive an RMA (Returned Materials Authorization) number from our Technical Support Department before any Plextor CD-ROM drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. We recommend that you insure your shipment, as Plextor cannot be held responsible for any damage that may occur during shipment. Helpful Contacts COMPANY Product PHONE FAX 408-262-2533 408-383-9753 BBS/Web &/or e-mail address 408-945-7727 www. adaptec. com 408-383-9540 www. advansys. com Adaptec 408-945-8600 SCSI interface boards & CD-R software Advansys SCSI interface boards 408-383-9400 AMC 425-882-0587 Devices, cables, & accessories Basin Computers SCSI interface boards Diamond Soundboards DPT SCSI interface boards DTC SCSI interface boards FWB Mac device drivers Pacific Inter Connects Audio cables 800-238-4453 408-325-7000 407-830-5522 408-942-4000 415-482-4800 408-654-0234 425-861-8391 ---cust. svc@amcdirect. com 818-598-0110 818-597-0275 www. basincomputer. com 408-524-9301 www. diamond. com 407-830-1070 www. dpt. com 408-325-7070 407-260-5366 408-942-4052 408-942-4010 www. datatechnology. com 650-486-4858 408-982-9329 ---www. fwb. com ---www. piccable. com Plextor 408-980-1838 408-986-1010 408-986-1569 Recommend SCSI soundboards, audio cables, and all other technical support needs support@plextor. com 44 PX-R412CS OPERATION MANUAL 5. 75" x 8. 25" PLEX WRITER MANUAL Plextor Manual, Carla Williams 1/2/98 ---- CHAPTER 13 ---- Specifications Internal/External Disc Useable Formats Read and Write Disc Type CD-DA; CD-ROM (Mode 1); CD-ROM (Mixed Mode); CD-ROM & CD-DA; CD-ROM XA; CD-I; Photo CD; CD-EXTRA; Video CD ISO 9660-HFS; Rockridge; PhotoCD, Video CD; CD-I; CD-Extra (CD-Plus); Enhanced CD; CD-R; CD+G; CD-Midi; CD-Text 12cm (60 min. & 74 min. ) Track-at-Once, Disc-at-Once, Multisession, Incremental Packet, Variable Packet TDK, Taiyo Yuden, KODAK, Ricoh Disc Diameter Writing Modes Recommended Media Performance Data Transfer Rate Sustained Read/Write CLV Write/P-CAV Read 12X (read only): 1. 8MB/sec -- Outer track 8X (read only): 1. 2MB/sec -- Inner track 4X (read/write): 600KB/sec 2X (read/write): 300KB/sec 1X (read/write): 150KB/sec Default 5MB/sec Burst Maximum 10MB/sec Burst CD-ROM: less than 11 seconds (average) CD-R: less than 14 seconds (average) 2MB Brushless Mode 1: Block/1012 Bits; Mode 2: Block/109 Bits Burst Read/Write Average Random Access 190ms Ready Time Data Buffer Spindle Motor Error Rate PX-R412CS OPERATION MANUAL 45 5. 75" x 8. 25" PLEX WRITER MANUAL Plextor Manual, Carla Williams 1/2/98 CHAPTER 13 ---- Specifications Front Panel Eject Lights Disc Loading Headphone Jack Volume Control CD-Audio Controls Rear Panel Power Supply Internal: DC +5V at Average 0. 5A (peak 0. 8A); DC +12V at Average 0. 7A (peak 2. 2A) External: AC 100-240V 50/60 Hz, 0. 3A (Auto Switching) Internal: SCSI Bus, 50-Pin Header Type External: SCSI Bus, Two (2) 50-Pin High Density SCSI ID, Parity, Term, Test, Block Size, Eject, Media Lock Auto Eject; Manual Emergency Eject Disc (green) ON/BUSY (amber): L = 1x, R = 2x, Both = 4x Auto Stereo Minijack, 0. 8V at 32 Ohms Wheel Knob Play/Track Advance; Stop/Eject Interface Connector Jumpers/Switches Environmental Conditions Operating Temperature Humidity Storage Temperature Humidity Dimensions and Weight Dimensions (W/H/D) Weight Internal: 5. 78" x 1. 64" x 7. 95" (without front panel) External: 7. 0" x 2. 24" x 12. 03" (without projection) Internal: 2. 4 lbs External: 5. 7 lbs. --30 to --55 degrees Celsius 20% to 95% Noncondensing 5 to 40 degrees Celsius 20% to 80% Noncondensing Reliability MTBF Caddy Loading 100, 000 POH 100, 000 Load Cycles 46 PX-R412CS OPERATION MANUAL 5. 75" x 8. 25" PLEX WRITER MANUAL Plextor Manual, Carla Williams 1/2/98 About Plextor Since opening its Silicon Valley headquarters in 1990, Plextor has introduced twelve generations of CD-ROM drives, two CD-R drives, and a complete line of CD-ROM networking products. In 1994, Plextor began selling modular CD-ROM towers of its own design. [. . . ] To obtain warranty service, you may contact PLEXTOR's Technical Support Department by calling 800-886-3935. They will attempt to diagnose and correct your problem by phone. If the drive does not function properly they will issue a Return Material Authorization (RMA) number. You may be asked to furnish proof of purchase to confirm that the drive is still under warranty. [. . . ]