User manual PLEXTOR PL-MAN4

[. . . ] Therefore, their ability to help you depends a great deal on your ability to help them. You must act as their eyes and ears as they try to diagnose and fix your problem. If you gather the information requested on the following page before your call, you will find that your problem can be resolved much more quickly. Plextor's Technical Support Department is available Monday through Friday from 8:30 a. m. [. . . ] The version of the software device drivers that came with your SCSI interface board (this typically is found on the label of the floppy disk which contains the device drivers). The version of the Windows|DOS|Mac|Novell|OS/2|Unix operating system you are using. The brand name and model number of your computer (e. g. , Dell 466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple Performa 575). 64 PX-43CH/PX-45CH OPERATION MANUAL CHAPTER 14 ---- Contacting Plextor's Technical Support Department The type of VGA, Super VGA or other graphics card you use. Brand name and model number of any other peripherals you have installed/connected to your computer (e. g. , scanner, fax board, network board). Returns You must receive an RMA (Returned Materials Authorization) number from the Technical Support Department before any Plextor CD-ROM drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. We recommend that you insure your shipment, as Plextor cannot be held responsible for any damage that may occur during shipment. Helpful Contact Phone/FAX/BBS NUMBERS COMPANY Product Adaptec AMC 800 PHONE PHONE FAX / BBS 959-SCSI SCSI interface boards 882-0587 408-945-8600 408-262-2533 / 408-945-7727 206-882-0587 206-861-8391 ---- Audio Cables Always ---SCSI interface boards ---818-597-9595 818-598-0110 / 818-597-0275 408-736-2000 408-730-5750 / 408-524-9301 407-830-5522 407-260-5366 / 407-830-1070 408-942-0052 408-942-4010 ---- Diamond Soundboards DPT 322-4378 SCSI interface boards ---SCSI interface boards ---SCSI interface boards ---Mac device drivers DTC Future Domain FWB 714-253-0400 714-253-0913 / 714-253-0432 415-474-8055 ---408-249-7099 408-249-7097 ---- Pacific Inter Connects 934-2839 Audio Cables. Plextor 886-3935 408-980-1838 408- 986-1010/ 408-986-1569 Audio Cables. (see Adaptec listing) SCSI interface boards and Mac device drivers Trantor PX-43CH/PX-45CH OPERATION MANUAL 65 ---- CHAPTER 15 ---- Specifications PX-43CH Internal Disc Useable Formats CD-ROM Mode 1; CD-DA; CD-I; Video CD (MPEG); CD-ROM XA Mode-2, Form 1, Form 2; Photo CD Inner Track: 2120 rpm Outer Track: 800 rpm 600 KB/sec. ; Burst: 2. 5 MB/sec. 235 ms 220 ms 150 ms 1 MB Semiconductor Linear Motor Brushless Mode 1: 1 Block/10--12 Bits; Mode 2: 1 Block/10--9 Bits Power ON/BUSY DISC IN Manual; standard caddy Stereo minijack, 0. 9V at 32 Ohms Wheel Knob CD-ROM Mode 1; CD-DA; CD-I; Video CD (MPEG); CD-ROM XA Mode-2, Form 1, Form 2; Photo CD Inner Track: 2120 rpm Outer Track: 800 rpm 600 KB/sec. ; Burst: 2. 5 MB/sec. 235 ms 220 ms 150 ms 1 MB Semiconductor Linear Motor Brushless Mode 1: 1 Block/10--12 Bits; Mode 2: 1 Block/10--9 Bits Power ON/BUSY DISC IN Manual; standard caddy Stereo minijack, 0. 9V at 32 Ohms Wheel Knob PX-45CH External Disc Diameter Rotational Speed Performance Data Transfer Rate Non-sync Sync Access Speeds: 1/3 stroke Random Access Random Seek Data Buffer Optical Pickup Laser Slide Mechanism Spindle Motor Error Rate 12 cm. & 74 min. ) Front Panel Indicator (LED) Disc Loading Headphone Jack Volume Control 66 PX-43CH/PX-45CH OPERATION MANUAL CHAPTER 15 ---- Specifications PX-43CH Internal Rear Panel Power Supply Power Switch Interface Connector Audio Output DC +5V, 0. 41A; DC +12V, 0. 6A ---SCSI Bus, 50-Pin Header Type Analog Output, Molex Connector (P/N 70066-G 4-pin) Use Molex Housing (P/N 70553 4-pin) SCSI ID, Auto, Parity, Test, Block, Eject ------- PX-45CH External AC 100-240V 50/60 Hz. , 0. 3A (Auto Switching) Tumbler Type: 3A, 250V SCSI Bus, Two 50-Pin Centronics Analog Output, RCA Jacks Jumper Switches DIP Switch Rotary Switch Environmental Conditions Operating Temperature: Humidity Storage Temperature Humidity Dimensions and Weight Dimensions (W/H/D) Weight Reliability MTBF Caddy Loading ---Auto, Parity, Test Block, Eject SCSI ID 5 to 40 degrees Celsius 20 to 80% Noncondensing --30 to 55 degrees Celsius 10 to 80% Noncondensing 5. 75" x 1. 63" x 7. 95" 2. 9 lbs. 150, 000 POH 15, 000 Times 5 to 40 degrees Celsius 20 to 80% Noncondensing --30 to 55 degrees Celsius 10 to 80% Noncondensing 7. 0" x 2. 24" x 12. 03" 6. 2 lbs. 150, 000 POH 15, 000 Times PX-43CH/PX-45CH OPERATION MANUAL 67 ABOUT PLEXTOR Plextor is a subsidiary of the Shinano Kenshi Company (SKC), Ltd. SKC's roots stretch back to 1918, when it began to manufacture textiles in Japan's northern prefecture of Nagano. (Nagano, incidentally, will be the site of the 1998 Winter Olympics. ) SKC's involvement in the electronics industry started in 1962, when it diversified into the production of stepper motors for commercial audio products. SKC is now one of the world's largest manufacturers of small motors used in hard disks, floppy disks, tape drives, copy machines, video cameras ---- and your Plextor CD-ROM drive. Over the past decade SKC has developed a reputation as an innovator in compact disc and CD-ROM technology. In 1992 it was the second company to begin shipments of double-speed CD-ROM drives. In 1994, it was the first company to begin shipments of half-height quad speed CD-ROM drives. SKC also is a leading manufacturer of compact disc players used for industrial and commercial applications (e. g. , background music players for retail stores, restaurants and shopping centers). Plextor acts as SKC's sales, service and support arm throughout the world. [. . . ] PLEXTOR will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. To obtain warranty service, you may contact PLEXTOR's Technical Support Department by calling 800-886-3935. They will attempt to diagnosis and correct your problem by phone. [. . . ]