User manual POLYCOM IPOWER 9000

[. . . ] iPower Collaboration System Tips and Troubleshooting VS4000 User's Guide iPower Collaboration System Tips and Troubleshooting Copyright © 2002: Polycom, Inc. Polycom, Inc. , 4750 Willow Road, Pleasanton, CA 94588 www. polycom. com Polycom, the Polycom logo, and Vortex are registered trademarks of Polycom, Inc. Global Management System, IDEC, ImageShare, iPower, LAMB, Look-At-Me-Button, PathNavigator, PowerCam, PowerMic, and WebOffice are trademarks of Polycom, Inc. Bose is a registered trademark of Bose Corporation. [. . . ] System Logs (four logs) -- Record a variety of technical information that can help you verify system performance and troubleshoot problems. The System Detailed Log, ISDN Log, and BAS Codes Log files are located at C:\DiagLogFile. ptl, C:\ISDNLog. log, and C:\BASCodesLog. log. You can start and stop these logs from Operating Statistics. A log containing a subset of the information in the System Detailed Log is located at C:\SysLogFile. ptl and is designed to be copied onto a diskette. Configuration Summary -- Lists the specific system settings configured through the AdminTools application. From Operating Statistics, you can view the settings and save them as a text file to the location you specify and with a file name you specify. The default file name is iPowerSysConfigLog. txt. Polycom recommends that you save this information electronically as a text file and then print and save it for future reference. · · From Hardware Diagnostics: · Hardware Diagnostics Error Log -- Tracks information generated by the Hardware Diagnostics application. This log file is designed to be copied onto a diskette and then sent to Polycom for analysis, should you encounter problems you can't resolve. This log is intended for use by Polycom, not end users. It is located at C:\Program Files\PictureTel\VCS\Diagnostics\ErrorLog. txt. From Windows: · System, Security, and Application logs -- Track system, security, and application events. Use Microsoft Event Viewer to view and manage these event logs. 36 www. polycom. com Chapter 4 - Tips for Tasks You Do Regularly Setting Up Virus Protection Although infection from a computer virus is rare, you should be aware that the iPower system is a PC-based product and is therefore susceptible to virus infection. To ensure the security of your system, take these precautions: Make sure that all accounts use effective passwords, especially accounts with administrative privileges. Install, update, and use anti-virus software. Install the latest security updates for Windows and for any applications you install. Activate auditing for Windows events and monitor the audit log. Conduct periodic reviews of your system. The Microsoft Personal Security Advisor (available free at http://www. microsoft. com/technet/security /tools/tools. asp), can assist you in this review. Check with your network administrator for security procedures. Note The iPower 900 system version 3. 0. 0 or higher and all versions of the iPower 9000 and iPower 600 system use the multi-language version of Windows 2000. When you download language-specific Microsoft patches, always use the English-language version even if you run your system in another language. Conserving Disk Space You should conserve space on the iPower hard drive by periodically checking for and eliminating unwanted files or applications. This is particularly important if many users access the system. On the iPower 9000 and iPower 900, users install their own applications, such as Microsoft Office, on the C: drive. On the iPower 600, users install their own applications on the D: drive. © Polycom, Inc. 37 iPower Collaboration System Tips and Troubleshooting Check for unwanted files in the following places: Received files Document Server documents Documents placed on the hard drive 38 www. polycom. com 5 Tips for Helping Users This chapter provides information that you can use to help the iPower users in your organization. It includes these topics: Making Sure Users Have the Information They Need -- Explains how you can use the Quick Tips Sheet and Getting Started Guide to provide users with information. Also explains how to change the room information that appears on the iPower system home page. Making Sure Users Know How to Contact the System Administrator -- Lists various ways that you can inform users about how to contact you. Finding Information in the Documentation -- Provides a list of the iPower documentation, briefly describes it, and tells where to find it. Making Sure Users Have the Information They Need Providing information to the users enables them to begin using the iPower system more quickly and reduces their need to get help from you or other resources. Sending the "Quick Tips Sheet" to Users The iPower Collaboration System Quick Tips Sheet provides basic system information that users can quickly refer to when using the iPower system. [. . . ] - If the test fails, call for service. · · · Pushing the blue Selection button does not display the laptop content · · Choose the ImageShare device on the People and Content list. If the ImageShare device becomes the Content source: - Make sure that all cables to and from the ImageShare device are correctly installed and secure. - Make sure that the laptop settings are correct. - Make sure that the laptop is recognized as the source of input. · If the ImageShare device does not become the Content source, restart the collaboration system. 62 www. polycom. com A System Default Settings The following table lists the system default settings. [. . . ]