User manual POLYCOM RAS200A ADMINISTRATORS GUIDE V1.0.0

[. . . ] Every effort has been made to ensure that the information in this manual is accurate. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Portions of the VSX software are copyright © 2001 by Dr. The following terms and disclaimer apply only to Dr. [. . . ] Must be between 6 and 16 characters long; dashes and underscores are valid characters. Defines the static IP address of the server. Defines the network's subnet mask for the server's IP address. Defines the static IP address of the server's gateway. Defines the static IP address of the DNS server. Specifies the current system date of the Polycom RAS200A. If you change the date, the system date of the Polycom RAS200A also changes. Specifies the current system time of the Polycom RAS200A. If you change the time, the system time of the Polycom RAS200A also changes. Specifies the time zone in which the system resides. Select this check box to adjust the clock automatically for daylight savings time. IP Address Subnet Mask Default Gateway DNS Server Current Date Current Time System Time Zone Auto adjust for daylight savings Setting up MGC Devices To monitor and manage MGC devices, you must add them to the Polycom RAS200A server. In this screen, you can add, change, delete, and update the status of MGC devices. Note: The Polycom RAS200A only lists MGC devices that have registered with it. The Maintenance screen appears. Figure 3-1 Maintenance Screen 3-1 Administrator's Guide 2. Click Reset Server. A confirmation message appears asking whether you want to reboot the server. The following warning message appears. Figure 3-2 Warning Message 3. Select Continue. The system automatically reboots. Downloading Log Files You can download log files to send to Polycom Technical Support for troubleshooting purposes. When the File Download dialog box appears, click Save to save the LogFiles. zip file to your local drive. Upgrading the Server You can update the system software by doing one of the following: · Open Internet Explorer. In the Address line, type the URL http://www. polycom. com/resource_center and download the updated software from this location. Request a software update on CD-ROM from your Polycom Sales Representative. · To install a software upgrade 1. Do one of the following: -- If you downloaded the software update from the Polycom Web site, double-click the executable file to start the installation process. 3-2 Maintaining the Polycom RAS200A -- If you ordered a CD-ROM, insert it in the CD drive. The installation process should start automatically. Follow the on-screen instructions in the Installation wizard to complete the upgrade installation. Performing a Factory Reset A factory reset returns the system to its original state, without any configuration. [. . . ] The device's status should change to "Available" in about five minutes. Using the Failure Viewer Utility The failure viewer utility can provide additional technical information for Administrators and Polycom Technical Support when calls do not go through successfully. For example, if a device was busy and rejected a call as a result, the associated line in the failure viewer includes the participant's name and the error description: "Error 486 - Busy here. " This utility is installed and accessible on the desktop of the Polycom RAS200A server. Double-click the Failure Utility icon on the desktop. The Polycom RAS200A Failure Viewer Utility screen appears. 4-1 Administrator's Guide Figure 4-1 Polycom RAS200A Failure Viewer Utility Screen 2. [. . . ]