User manual POLYCOM READIVOICE

[. . . ] ReadiVoice® Provisioning Guide ReadiVoice Provisioning Guide Trademark Information Polycom®, the Polycom logo design, ReadiVoice®, InnoVox®, and the Voyant logo are registered trademarks of Polycom, Inc. Voyant TechnologiesTM is a trademark of Polycom, Inc. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U. S. [. . . ] Set up the call flow and voice prompt options in the Call Flow and Voice Prompt area. See "Call Flow and Voice Prompt" on page 24 and Appendix A, "Routing Mode and Call Flow Options. " Proprietary & Confidential 4 5 6 18 Subscriber Provisioning Tasks 7 8 Set up the conferencing options and features in the Conference Options area. See "Conference Options" on page 26. When all information is complete, click Commit Subscriber Changes at the bottom of the page. If you selected Auto Assign and a routing list that has more than one number group associated with it, an intermediate dialog box appears asking you to select a number group. For more information about routing lists and number groups, see "Auto Assign, Subscriber Groups, Routing Lists, and Number Groups" on page 23. 9 If necessary, select the number group to which the subscriber should be assigned. If any information is missing or incorrect, the ReadiVoice system tells you what the problem is. 10 Click Commit Subscriber Changes. 11 If the update fails, note the problem. Then click the link to return to the New Subscriber page, make the needed corrections, and click Commit Subscriber Changes again. If the update is successful, the ReadiVoice system confirms that the subscriber has been added and displays the new subscriber's information. 12 Give the subscriber this information. Figure 2-5 Confirmation that subscriber was added Proprietary & Confidential 19 ReadiVoice Provisioning Guide Subscriber Information The Subscriber Information area is at the top of the New Subscriber page (see Figure 2-6). Table 2-1 describes the fields it may contain. Figure 2-6 Subscriber Information section of New Subscriber page Table 2-1 Field First Name Middle Name Last Name Title Company Name Address Phone Subscriber External ID Subscriber information fields Description Enter the first name of the subscriber (the person who owns and is responsible for this account). Enter the middle name of the subscriber. Enter the subscriber's title, such as Mr. , Ms. , or Dr. Enter the subscriber's company name. Enter the company's (or subscriber's) address, including street, city, state, and ZIP code. Enter the subscriber's telephone number. Use numbers only, with no dashes or other punctuation. An alternative ID sometimes used to link the record to another database, for "leg-based" billing, to store translation numbers (routing solutions) in a routed system, or to identify the subscriber to a conference recording service. Ask your system administrator if your system uses this field. If your system uses fixed translation numbers (stored in this field) for routing, then each subscriber's external ID must be unique and must have the correct number of digits. Your system administrator should tell you what to do with this field. See "About External IDs as Translation Numbers" on page 39 for more information. Subscriber External ID B A second alternative ID. [. . . ] Your changes aren't saved to the database until you click the Modify Subscriber button. Figure 2-13 Edit Subscriber page (top) Proprietary & Confidential 35 ReadiVoice Provisioning Guide 36 Proprietary & Confidential A Routing Mode and Call Flow Options This appendix describes briefly the call flow options that may be available on your system, how the available call flows affect the provisioning of subscribers, and how the choice of call flow affects the the subscriber validation rules. It also discusses the special rules that apply to external IDs in certain configurations of routed systems. About Call Flow Options The call flow options your system supports are determined by whether the system is routed or non-routed (see page 5) and the configuration settings your system administrator chose. On a non-routed system, all access phone numbers must be either private or shared; you can't mix the two. On a routed system, your system administrator can choose to enable both. [. . . ]