User manual POLYCOM RMX 1000 2.1.2 RELEASE NOTES 9-2010

[. . . ] Release Notes Polycom® RMX 1000TM System, Version 2. 1. 2 Polycom is pleased to announce the release of Polycom® RMX 1000TM system, version 2. 1. 2. This document provides the latest information about the Polycom® RMX 1000TM system and version 2. 1. 2 software. For more information about using the features described in this document, refer to the product documentation available at www. polycom. com/support/network/index. html. What's New in Version 2. 1. 2? Version 2. 1. 2 is a maintenance release that optimizes the system audio module, which resolves some audio card crash issues and increases system stability. Version 2. 1. 2 also addresses several issues. [. . . ] When the screen displays message as shown below, do not press the Spacebar. Polycom, Inc. 7 Polycom RMX 1000 System Release Notes ­ Version 2. 1. 2 5 Wait about 50 seconds, when the screen displays menu as shown below, highlight the rescue and press Enter. If you have no operation for 5 seconds on the above interface, the system will automatically enter the normal mode. In that case you need to reboot the system again to recreate the opportunity to select rescue. 6 The system remains in a startup state for approximately 1 minute. When the screen shows the current system IP address, the system now is running under the rescue mode successfully. 8 Polycom, Inc. Polycom RMX 1000 System Release Notes ­ Version 2. 1. 2 To use the RMX 1000 Rescue tool to reload software packages: 1 In the PC used for uploading the software packages, run the RMX 1000 Rescue utility in the CD provided with the product. Please make sure the PC can communicate with RMX 1000. In the Rescue Client for RMX 1000 interface, input the MCU IP address and then click Browse button to select Kernel System package (. ppm) in the folder where Version 2. 1. 2 files are saved. Click Send, the progress bar will appear indicating the uploading progress if the PC is establishing a connection with the MCU. 2 3 4 5 6 When prompted whether to restart the system, click NO to upload the other package. Continue to upload the File System package as described in Step 2 and Step 3. Viewstation SP/VS model gets degraded video when connecting to RMX menu and first connecting to the RMX conference. When schedule a conference from CMA, the endpoints can't be dialed out automatically from RMX 1000. When schedule a conference from CMA , the conference launched on RMX 1000 is empty. The RMX 1000 cannot re-register to the GAB automatically when the GAB connection is lost. New value of the MTU Size isn't be reflected on the Web UI but be applied to the system configuration. Major error message "NTP server unreachable" stays even though it has managed to sync with NTP server. Control processor temperature sensor shows a high temperature. Weekly reservation displays in a wrong time slot when it's switched to daily view. The setting of Recording Indication should be gray-out on 720P and HD VSW profile. When you open the reservation calendar, Online Help doesn't open. DSTC-209 DSTC-207 DSTC-206/ SSGE-668 EXT-2445 DSTC-205 DSTC-203 DSTC-202 MCS-1234 MCS-1201 MCS-1193 Corrected Issues in Version 2. 1 The following table lists corrected issues in version 2. 1. JIRA ID DSTC-53 DSTC-176 DSTC-62 Category Time Synchronization Time Synchronization Activation Key Code Description RMX 1000 cannot synchronize time when there are existing reservations. "RMX Time" will never be synced again after the first success synchronization or after the reboot procedure. RMX1000 keycode problems requiring 'cleankey' command in console to resolve web UI lockout. RMX 1000 can only connect one site behind a V2IU, the second one coming from the same IP address gets dropped. RMX1000 people video bit rate from RMX to HDX is not increased when H239 content is stopped. DSTC-63 Integration with V2IU DSTC-73 Content Polycom, Inc. 11 Polycom RMX 1000 System Release Notes ­ Version 2. 1. 2 JIRA ID DSTC-91 DSTC-108 DSTC-150 Category Video Improvements Video Improvements Video Improvements Description RMX1000 video degraded when active speakers changes. [. . . ] When start a conference with Only participants in the above participant list can dial in option checked, if create a new participant in it and don't save to address book, the endpoint that participant uses can't dial into the RMX 1000. Workaround Web UI MCS-1531 V2. 1. 1 To refresh the time, close the RMX time page and re-open it. Web UI MCS-1541 V2. 1. 1 This is normal system behavior. Web UI DSTC-143 V2. 1 On Windows desktop, go to Appearance -> Effects, and check the status of the button "Show window contents while dragging". To work around this issue, check the Save to Address Book option when creating the participant in a conference with Only participants in the above participant list can dial in option enabled. To work around this issue, choose one of the following ways: Calling MCS-1539 V2. 1 Disable the Encryption option in the conference profile. Directly dial into the meeting room by calling the number in the format below: Registered to GK : <RMX 1000 E. 164 prefix><Meeting room ID>## Meeting room password Unregistered to GK : RMX 1000 IP address## Meeting room ID## Meeting room password Calling MCS-1640 V2. 1. 1 Polycom VSX, VVX and FX endpoints cannot dial into the encrypted meeting rooms on RMX 1000. Interoperability: Polycom VSX MCS-1515 V2. 1. 1 When use the Polycom VSX to call in RMX1000 at a rate of 64K and using SIP protocol, it is unsuccessful. [. . . ]