User manual POLYCOM RMX 4000 MPMX MIGRATION PROCEDURE V7.0.2

[. . . ] RMX® 2000/4000 MPMx Migration Procedure Prior to initiating this procedure make sure you are entitled to version 7. x. in your Support Agreement. Version 7. 0. x requires that the Control Unit memory size be at least 1024MB. To check the RMX Memory size, in the RMX Web Client/RMX Manager go to Administration > System Information. If the control unit Memory size is 512MB, DO NOT perform the upgrade procedure and contact Polycom support. · · · The MPMx requires software version 7. 0. x installed. First complete the version 7. 0. x upgrade procedure based on this document, then install the MPMx card/cards. [. . . ] 18 On the MPMx card to be installed, move the ejector levers to their fully open position. After reset, the upgrade process continues as described below. Connection to the RMX is terminated and you are prompted to reopen the browser. 5 6 After approximately 5 minutes close and reopen the browser. Enter the IP address of the RMX Control Unit in the browser's address line and press Enter to reconnect to RMX. The version number has changed to 6. 0. 2. Version Number 7 In the RMX Web Client ­ Welcome screen, enter your User Name and Password and click Login. In the Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start-up is complete. 9 B. ) Upgrading from Version 6. 0. 2 to Version 7. 0. 2 1 2 3 4 5 Download the required software Version 7. 0. x from the Polycom Resource Center web site. Obtain the Version 7. 0. x Product Activation Key from the Polycom Resource Center web site. For more information, refer to the RMX Software License document you received with your shipment. For more information, see the RMX Administrator's Guide, "Software Management" procedure on page 18-98. On the RMX 2000 menu, click Administration> Software Management > Software Download. Browse to the Install Path, selecting the Version 7. 0. x. bin file in the folder where Version 7. 0. x is saved and click Install. The Install Software information box that the file copy is In progress. At the end of the installation process the system displays an indication that the software copying procedure is Completed and that a new Activation Key is required. On the RMX 2000 menu, click Setup>Product Activation. The Product Activation dialog box is displayed with the serial number field completed. 8 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the OK button. At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed. 9 Click the OK button. The Install Software information box indicates that Software Loading is in progress. 10 A series of Active Alarms are displayed indicating the progress of the upgrade process. The Install Software information box indicates that IPMC Burning is in progress. A further series of Active Alarms are displayed indicating the progress of the upgrade process. Sometimes, when updating the Version 7. 0. x license key, the system displays the following active alarm: Ignore this Active Alarm and complete this installation procedure. 10 After about 30 minutes, close and reopen the browser and connect to the RMX. If the browser was not closed and reopened, the following error message is displayed: "Browser environment error. The version number in the Welcome screen has changed to 7. 0. 2. Version Number 11 In the RMX Web Client ­ Welcome screen, enter your User Name and Password and click Login. In the Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start-up is complete. · If the default POLYCOM user is defined in the RMX Web Client, an Active Alarm is created and the MCU status changes to MAJOR until a new Administrator user is created and the default user is deleted. If the upgrade process fails, please contact Polycom support. · to Version 7. 0. x (Latest Version)" on page 12. RMX 2000 with A/B/C-type Chassis users proceed with "Step 5 - Upgrading from Version 7. 0/7. 0. 1 11 12 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated. For more details, see Version 7. 0. x Release Notes, "Additional/Optional System Updates After Upgrading" on page 15. 13 Prior to removing an MPM/MPM+ card the captive screws must be unscrewed and the ejector levers must be opened to initiate a "power down" on the card. [. . . ] - Installing MCU Components in the New RMX 2000 D-type Chassis and Mounting it in the Rack The new chassis is delivered with the fan drawer and MPMx card installed. 1 2 Unpack the new chassis and place it on a flat, stable surface. Install the following components in the new chassis: -- Power Supply drawer (see "Installing the Power Supply Drawer" on page 18) -- CNTL unit (see "Installing the CPU (CNTL) Module" on page 18) -- RTM IP card (see "Installing the RTM IP Card" on page 18) -- Optional. RTM ISDN card (see "Installing the RTM ISDN Card" on page 19) On each component the card pins must be aligned and ejector lever or levers must be pushed back into their housing and lock(ed) as described in the "Using the Ejector Lever" on page 14. Ensure also that each captive screw is fastened properly. 3 4 5 Mount the RMX 2000 D-type chassis with all its components in the rack (see "Mounting the Assembled RMX 2000 D-type Chassis in the Rack" on page 19). [. . . ]